Ella Smith
Jacksonville,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably at The Amelia Island Club. Excelled in enhancing customer satisfaction and streamlining service workflows. Skilled in verbal and written communication and proficient in computer use. Demonstrated ability to resolve complaints effectively, showcasing strong interpersonal skills and reliability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Golden Glow Tanning Salon
Kingsland, GA
08.2024 - Current
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Created a welcoming atmosphere in the salon to enhance client experience.
Hostess, Food Runner, Server
The Amelia Island Club
Fernandina Beach, FL
06.2022 - Current
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Answered telephone to provide dining information and take reservations.
- Demonstrated strong interpersonal skills when interacting with customers.
Customer Service Manager
Nana Teresa's Bake Shop
Fernandina Beach, FL
06.2020 - 06.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Arts -
Florida State College
Jacksonville, FL05-2024
High School Diploma -
Yulee High School
Yulee, FL05-2023
Skills
- Customer relations
- Punctuality and reliability
- Verbal and written communication
- Computer proficiency
Certification
- Basic Life Support (BLS) certification
- CPR certification
- Microsoft certifications
Timeline
Customer Service Representative
Golden Glow Tanning Salon
08.2024 - Current
Hostess, Food Runner, Server
The Amelia Island Club
06.2022 - Current
Customer Service Manager
Nana Teresa's Bake Shop
06.2020 - 06.2022
- Basic Life Support (BLS) certification
- CPR certification
- Microsoft certifications
Associate of Arts -
Florida State College
High School Diploma -
Yulee High School
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