ELLA SPEARS
Deland
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Waitress
Top Golf
06.2022 - Current
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences
- Received guest complaints and responded in line with company policy
- Anticipated customer and restaurant needs by constantly evaluating environment
- Communicated with guests regarding special requests, allergy issues and other dietary restrictions
- Maintained knowledge of current menu items, ingredients, and preparation methods
- Operated POS system to issue bills and collect payments
- Wiped down and cleared tables quickly to reduce customer wait times
- Engaged customers in friendly conversation to build connections and increase satisfaction
Cashier
JCPenney
11.2019 - 09.2020
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Promoted store loyalty programs, credit cards and protection plans to guests
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
Receptionist
Mac's Lash & Skin Studio
05.2019 - 08.2019
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Cultivated warm and welcoming atmosphere consistent with brand values
- Served as first point of contact for new and returning visitors
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Operated POS system, processed transactions and issued receipts
- Updated and managed digital and physical office records
- Maintained strict confidentiality regarding corporate and client data to avoid information breaches
Hostess
Hoss's Steak And Sea House
05.2018 - 08.2018
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times
- Escorted guests to tables, provided menus and discussed daily specials
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Observed dining room to monitor guest satisfaction and provided assistance when needed
Education
Bachelor of Science - Health Sciences
Stetson University
Deland, FL05.2025
High School Diploma - undefined
Franklin Regional Senior High School
Murrysville, PA05.2021
Skills
- Customer Service
- Greeting guests
- Team Collaboration
- Complex Problem-Solving
Timeline
Waitress
Top Golf
06.2022 - Current
Cashier
JCPenney
11.2019 - 09.2020
Receptionist
Mac's Lash & Skin Studio
05.2019 - 08.2019
Hostess
Hoss's Steak And Sea House
05.2018 - 08.2018
High School Diploma - undefined
Franklin Regional Senior High School
Bachelor of Science - Health Sciences
Stetson University
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