Ella Strader
Chester,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Market Attendant
The Market At The Chesapeake Bay Beach Club Inn
Stevensville, MD
04.2022 - Current
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
Hostess
Knoxie's Table
Stevensville, MD
04.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
COVID-19 Field Interviewer
NORC At The University Of Chicago
Remote
10.2021 - 03.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Security Staff
Embassy Of Japan
Washington, DC
02.2021 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Translated security-related documents from the Japanese language into English for English-speaking staff
- Assisted the detail of Prime Minister Suga's visit to the Capital
General Production Worker
NRL & Associates Inc.
Stevensville, MD
05.2020 - 12.2020
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
- Repaired and maintained equipment, objects or parts using hand tools.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided translation support of the Japanese language between employer and contracted machine maintenance staff
Customer Service Associate
Walgreens
Chester, MD
08.2019 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Kent Island High School
Stevensville, MD05.2020
Skills
- Cash Handling
- Interpersonal Communication Skills
- Remote Work
- Security Protocol
- Japanese Language (JLPT level N3)
- Incident Management
- Computer Literacy
- Contact Tracing
- Teamwork
Certification
JLPT N3 (2022)
Languages
Japanese
Professional Working
Timeline
Market Attendant
The Market At The Chesapeake Bay Beach Club Inn
04.2022 - Current
Hostess
Knoxie's Table
04.2022 - Current
COVID-19 Field Interviewer
NORC At The University Of Chicago
10.2021 - 03.2022
Security Staff
Embassy Of Japan
02.2021 - 04.2021
General Production Worker
NRL & Associates Inc.
05.2020 - 12.2020
Customer Service Associate
Walgreens
08.2019 - 05.2020
High School Diploma -
Kent Island High School