Ella Urrutia
Alhambra,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server & Hostess
Nabemono Shabu Shabu
05.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Reborn Coffee
11.2022 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Peer Assistant
San Gabriel High School
08.2021 - 05.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build a support system.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Server
Noodle St
02.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Arts - Journalism
California State University - Los Angeles
Los Angeles, CA06.2025
High School Diploma -
San Gabriel High School
San Gabriel, CA05.2022
Skills
- Self-Motivated
- Greeting and Seating Clients
- Answer Telephone Calls
- Dedicated Team Player
- Communication Skills
- Ordering Procedures
- To-Go Order Preparation
- Cash Handling
- Customer Service Excellence
- Conflict Resolution
- Reservation Coordination
- Team Player
Accomplishments
- Has been interviewed several times for high-school related activities, and has secured a position each time (Yearbook, MoMa, LinkCrew, Peer Assistants).
- Food Handlers card
- Achieved high grades in my year(s) of foreign language: Spanish.
- I can communicate using the sign language alphabet
Timeline
Server & Hostess
Nabemono Shabu Shabu
05.2023 - Current
Barista
Reborn Coffee
11.2022 - 05.2023
Peer Assistant
San Gabriel High School
08.2021 - 05.2022
Server
Noodle St
02.2021 - 12.2021
Associate of Arts - Journalism
California State University - Los Angeles
High School Diploma -
San Gabriel High School
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