Ella Wetzel
Johnson Security Bureau Inc.
Kalispell,Montana
5
years of professional experience
Integrity-driven individual with a background in security and retail management. Recognized for strong attention to detail and customer assistance, fostering a culture of safety and vigilance. Ready to leverage expertise to enhance team performance and operational efficiency.
Work History
Transportation Security Officer
2 Years 5 Months- Conducted comprehensive security screenings of passengers and baggage to ensure compliance with safety regulations.
- Implemented improved screening procedures, enhancing efficiency while maintaining high standards of safety and compliance.
- Trained new personnel on security protocols and procedures, fostering a culture of vigilance and adherence to guidelines.
- Engaged with the public to provide assistance and information, promoting a positive experience while ensuring safety protocols were followed.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Mascot Performer
2 Years 6 Months- Engaged audiences through dynamic performances and character interaction during games and events.
- Enhanced brand visibility by participating in community outreach programs and promotional events.
- Collaborated with event coordinators to ensure seamless integration of mascot activities into game schedules.
- Utilized physical fitness training to maintain the stamina and agility required for high-energy performances during extended periods of time.
- Exhibited flexibility by adapting to various performance environments such as indoor arenas, outdoor stadiums, and private functions.
- Contributed creative ideas for new promotional skits or stunts during brainstorming sessions with marketing team leaders.
Retail Manager
1 Year 10 Months- Trained and developed team members, enhancing customer service skills and product knowledge.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, implementing effective stock control measures to reduce shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Target Team Member
10 Months- Collaborated with team members to ensure efficient checkout processes, enhancing customer satisfaction.
- Maintained clean and organized sales floor, contributing to a positive shopping environment for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated forklifts to transport materials across warehouse and production areas efficiently.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Education
High School Diploma
Skills
Regulatory compliance
Policy enforcement
Incident reporting
De-escalation techniques
Screening technology
Customer relations skills
Communication skills
Customer relations
Client support
Teamwork
Attention to detail
Integrity and honesty
Customer service and assistance
Timeline
Transportation Security Officer
Johnson Security Bureau Inc.
02.2024 - 07.2026Read More
Mascot Performer
Glacier Range Riders
05.2022 - 11.2024Read More
Retail Manager
Zumiez
03.2022 - 01.2024Read More
Target Team Member
Target
05.2021 - 03.2022Read More
Glacier Highshool
High School Diploma
Read More