Ella Wood
Valley
Summary
I have had three retail jobs where I provided customer service and good work ethic while maintaining good relationships with customers and employees.
Overview
4
4
years of professional experience
Work History
Associate
Kroger
Opelika, AL
07.2025 - Current
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Assisted in training new associates on customer service protocols and operational procedures.
- Streamlined checkout processes to enhance customer satisfaction and reduce wait times.
- Coordinated with vendors to maintain optimal product selection and pricing strategies.
- Implemented merchandising strategies to improve product visibility and sales performance.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Food Service Worker
Nothing Bundt Cakes
Opelika, AL
10.2024 - 04.2025
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Followed proper food handling procedures to ensure safety and quality of products
- Prepared ingredients for cooking according to recipes or instructions from supervisors
- Assisted in training new employees on food preparation techniques, safety protocols, and customer service standards
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
Sales Associate
Pet Supplies Plus
Auburn, AL
10.2023 - 10.2024
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Sales Associate
rue21
Opelika, AL
03.2022 - 05.2024
- I recover the floors, help and engage with customers, restock, and do shipment.
Teacher/Caregiver
Miss Deanna's Childcare LLC
Opelika, AL
06.2023 - 10.2023
- I watch over mostly two year olds which has been a great learning experience for me
Education
Associate - Science
Southern Union State Community College
Opelika, AL05.2026
Skills
Cash Handling
Sales
Organizational Skills
Cashiering
Childcare
Food Service
Customer service
Upselling
Attention to detail
Time management
Computer skills
Customer interaction
Workplace safety
Timeline
Associate
Kroger
07.2025 - Current
Food Service Worker
Nothing Bundt Cakes
10.2024 - 04.2025
Sales Associate
Pet Supplies Plus
10.2023 - 10.2024
Teacher/Caregiver
Miss Deanna's Childcare LLC
06.2023 - 10.2023
Sales Associate
rue21
03.2022 - 05.2024
Associate - Science
Southern Union State Community College