Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Zigler

Portland

Summary

Dedicated professional with background in assessing service quality and customer experiences. Known for delivering actionable feedback that enhances performance and customer satisfaction. Highly collaborative, adaptable to changing needs, and skilled in communicating observations effectively.

Overview

3
3
years of professional experience

Work History

Secret Shopper

Secret Shopper
04.2025 - Current
  • Conducted detailed evaluations of customer service interactions and overall shopping experiences.
  • Reported findings through comprehensive, clear, and actionable feedback to management teams.
  • Assessed compliance with company standards across various retail environments and service providers.
  • Analyzed competitor offerings and presented insights to enhance client positioning strategies.

Dasher

DoorDash
11.2024 - Current
  • Delivered food promptly, ensuring customer satisfaction and adherence to delivery protocols.
  • Navigated routes efficiently, reducing delivery times while maintaining safety standards.
  • Managed multiple orders simultaneously, demonstrating strong time management and organizational skills.
  • Communicated effectively with customers to confirm orders and resolve any issues during deliveries.

Beauty Consultant

Target
05.2024 - 11.2024
  • Advised clients on skincare products and makeup techniques tailored to individual needs.
  • Conducted product demonstrations to enhance customer understanding and engagement with offerings.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
  • Assisted in inventory management, tracking stock levels and replenishing supplies as needed.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.

Sales Associate

Depop
01.2022 - 11.2024
  • Created compelling product listings with optimized descriptions and images to improve online visibility and sales conversion.
  • Developed pricing strategies to maximize profitability while remaining competitive in the market.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.

Ice Cream Server

Beals Ice Cream
05.2022 - 08.2023
  • Served over 20 ice cream flavors, providing exceptional customer service and product knowledge.
  • Operated point-of-sale system, accurately processing transactions and managing cash flow.
  • Maintained cleanliness of serving area, ensuring adherence to health and safety regulations.
  • Assisted in training new staff on ice cream preparation techniques and customer interaction skills.
  • Monitored inventory levels, assisting in restocking supplies to maintain operational readiness.

Education

Casco Bay High School
Portland, ME
06-2025

Skills

  • Verbal communication
  • Organization
  • Stress tolerance
  • Social perceptiveness
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Adaptability and flexibility

Timeline

Secret Shopper

Secret Shopper
04.2025 - Current

Dasher

DoorDash
11.2024 - Current

Beauty Consultant

Target
05.2024 - 11.2024

Ice Cream Server

Beals Ice Cream
05.2022 - 08.2023

Sales Associate

Depop
01.2022 - 11.2024

Casco Bay High School

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