Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ella F. Gepolango

Ella F. Gepolango

Singapore,Singapore

Summary

Friendly and reliable guest facing team member offering unmatched customer service and workplace focus. Proficient in keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Household Manager

APAC Employment Management
Singapore, Singapore
01.2019 - Current
  • Performed cleaning and organization duties.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Planned youth activities to foster intellectual and emotional development.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Tutored children when completing homework assignments and school projects.

Waitress

Zaycoland Resort And Hotel
Kabankalan, Philippines
09.2018 - 10.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Managed over 30 guest relations calls per day.

Cashier

Jollibee
Kabankalan , Philippines
03.2018 - 08.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.


Teacher

Kabankalan Catholic College
Kabankalan, Philippines
12.2017 - 02.2018
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.

Education

Bachelors Degree - Elementary Education

Kabankalan Catholic College
Kabankalan, Philippines
03.2017

Skills

  • Customer Relations
  • Proficient with computer programs including Microsoft Excel
  • Work Task Prioritization
  • Feedback Acceptance
  • Suggestive Selling
  • Cooperative Attitude
  • Resolving Discrepancies
  • Promoting Loyalty
  • Waiting Tables
  • Guest Satisfaction
  • Customer Assistance
  • Positive Interactions

Certification

Ace certified trainer ( American Council on Exercise) Utilisation of Statistical tool using Microsoft Excel

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Household Manager

APAC Employment Management
01.2019 - Current

Waitress

Zaycoland Resort And Hotel
09.2018 - 10.2018

Cashier

Jollibee
03.2018 - 08.2018

Teacher

Kabankalan Catholic College
12.2017 - 02.2018

Bachelors Degree - Elementary Education

Kabankalan Catholic College

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Ella F. Gepolango