Ellaina Bailey

• Established detailed Associate development plans based on broad guidance and direction.
• Used Retirement Plan expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Instituted quality systems within organization encompassing training, corrective and preventive action.
• Directed group of 45-60 Financial associates handling daily and complex requirements of workplace investing department.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Managed high volumes of financial activity in fast-paced, risk-based corporate environment.
• Coordinated advocacy relations meetings and prepared necessary materials in advance.
• Taught in-house employees strategies for successful internal and external communications.

• Performed needs analysis of applications, accounting for financial and educational background information.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Supervised loan personnel and motivated to maintain customer service and performance standards.

• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Liaised between clients and support team to quickly resolve issues.
• Quoted prices, credit terms and other bid specifications.
• Collaborated with jewelers on custom Luxury Designs
• Maintained scheduled updates on renderings and custom design processes

• Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
  Created interesting and educational lesson plans and implemented activities while engaging with children. Communicated with parents, staff and teachers regarding children or program issues.
  Safeguarded campers, providing general first aid and distributing medication to children as directed.

• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Trained and supervised spa staff on best practices, sales techniques and customer service.
• Generated reports to track spa performance and make recommendations for improvement.

Relevant Coursework:

• Story Boarding & Story Telling
• Script Development
• Video/Graphic Design
• Film History and Fundamentals

• American Sign Language Club Member
• Professional Development: Deaf Peer Internship