Ellaina Baker
Summary
I have 20 years in the customer service industry. My goal isn't to speed through the project, but to complete the task to the fullest of my ability, correctly. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
17
17
years of professional experience
Work History
Administrator
Unbeatable Lawn Care
10.2020 - Current
- Filing all paperwork, scheduling, customer care
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Owner
Ellaina's Kloset
10.2007 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Reservationist
4 Amigos Travel
06.2007 - 06.2010
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
Education
Master of Arts - Psychology
Keiser University
Clearwater, Florida09.2024
Associate of Arts - Cosmetology Education
Florida Department of Education
Florida, United States12.2019
Skills
- Customer Service Oriented
- Customer Service
- Greet Clients
- Incoming Calls
- Multi-Line
- Multi-Line Phone
- Correspondence
- Data Entry
- Filing
- Faxing
- Receptionist
- Schedule Appointments
- Accounts Payable
- Billing
- Maintenance
- Scheduling
- Retail
- Credit Issues
- Accounts Receivable
- Collections
- Quickbooks
- Customer Relations
- Credit Scores
- Strong Communication Skills
- Credit Tasks
- Payments
- Inventory
- Retail Marketing
- Retail Sales
- Microsoft Word
- Schedule Coordination
- Attention to Detail
- Office Management
Timeline
Administrator
Unbeatable Lawn Care
10.2020 - Current
Owner
Ellaina's Kloset
10.2007 - Current
Reservationist
4 Amigos Travel
06.2007 - 06.2010
Master of Arts - Psychology
Keiser University
Associate of Arts - Cosmetology Education
Florida Department of Education
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