Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ella Kate Henson

Baton Rouge,LA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

A goal-oriented individual versed in greeting high-volumes of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience

Work History

Reception Manager

Vector Marketing CJ Marshall
05.2023 - Current
  • Coordinate interviews and field any questions
  • Handle technology issues and troubleshoot problems in efficient manner as well as navigating software systems
  • Assisted in hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
  • Manage Documents and maintain document structure for efficient accessibility
  • Manage multiple task concurrently while remaining organized
  • Collaborate with peers to ensure consistent stream of communication
  • Facilitated seamless communication between departments as primary point of contact for incoming calls, messages, and inquiries managing upwards of 40 lines of communication daily.
  • Handling things in time-sensitive manner and effectively managing my time.
  • Boosted team performance through regular staff meetings, discussing challenges and successes, and implementing strategic solutions for improvement.

Sales Associate/Bakery Worker

Great American Cookie/ Marble Slab Creamery
12.2021 - 02.2023
  • Managed high-stress situations navigating customer orders while preparing food with detail-oriented precision and at max occupancy for the store.
  • Managed multiple tasks concurrently and efficiently to ensure customer satisfaction
  • Maintained sterile conditions according to state and federal regulations
  • Operated stoves and culinary equipment efficiently and safely
  • Maintained good communication with peers to ensure efficiency and collaboration.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.

Education

Bachelor of Science - Nursing

Southern University
Baton Rouge, LA
05.2026

High School Diploma -

Northshore High School
Slidell
05.2022

Skills

  • Detail oriented and organized
  • Appreciable interpersonal communication skills
  • Conflict Resolution
  • Customer Service
  • Reliable and punctual
  • Problem-solving skills
  • CPR certified
  • Basic conversational skills in American Sign Language
  • Negotiation Tactics
  • Marketing and Promotions

Additional Information

I am dedicated and results driven. I have had a variety of jobs working in customer service, sales, and retail. I am an excellent navigator of human relations. I am proficient at maintaining a calm demeanor in high-stress situations as well as remaining organized and proficient. I am always looking forward to new opportunities to learn and expand my skill set. I do not balk at challenges instead work with my team to accomplish our goals.

Timeline

Reception Manager

Vector Marketing CJ Marshall
05.2023 - Current

Sales Associate/Bakery Worker

Great American Cookie/ Marble Slab Creamery
12.2021 - 02.2023

Bachelor of Science - Nursing

Southern University

High School Diploma -

Northshore High School

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Ella Kate Henson