Ramon Lanza IV
Tallahassee,FL
Summary
Reliable, customer-focused team member with experience in fast-paced service and high-performance sales. Known for clear communication, accuracy, and staying efficient under pressure. Comfortable supporting high-volume workflows while maintaining a positive customer experience.
Overview
4
4
years of professional experience
Work History
Sales Representative
Vector Marketing Corporation (Cutco)
05.2024 - 09.2024
- Generated $40,000+ in sales through relationship-based selling and product demonstrations.
- Delivered 100+ in-home and virtual presentations, tailoring recommendations to customer needs.
- Maintained strong performance with a $494 average order value (vs. ~$200 company average ) using clear communication and upsell techniques.
- Earned six promotions and ranked #1 rep in a top-performing pilot office in Miami.
- Won a performance contest by selling $10,000 in one week, demonstrating urgency, discipline, and goal execution.
Team Member
The UPS Store
05.2020 - 05.2023
- Managed over 50 customer shipments a day.
- Packed and shipped customer items accurately and efficiently while managing multiple requests at once.
- Provided front-facing customer support and handled phone calls to resolve questions and complete orders.
- Followed shipping/packaging procedures carefully to reduce errors and ensure customer satisfaction.
- Assisted with store opening/closing tasks and kept work areas organized and stocked.
Education
High School Diploma -
Florida State University
Tallahassee06-2027
High School Diploma -
Saint Brendan High School
Miami, FL05-2023
Skills
- Customer Service
- Heavy-Lifting
- Fast-Paced Workflow
- Product Demonstrations
- Consultative Sales
- Phone Communication
- Order Processing
- Packing/Shipping
- Attention to Detail
- Time Management
- Team Collaboration
- Following Procedures/Safety Mindset
Timeline
Sales Representative
Vector Marketing Corporation (Cutco)
05.2024 - 09.2024
Team Member
The UPS Store
05.2020 - 05.2023
High School Diploma -
Florida State University
High School Diploma -
Saint Brendan High School
Leadership
BSA (Boy Scouts of America) 2016 - 2023
- Completed over 150 hours of community service across food drives, cleanup projects, and event support., Built leadership skills through NYLT (National Youth Leadership Training) and troop responsibility; supported planning and coordination for group activities.
Honors & Awards
Eagle Scout Rank
- Earned Scouting's highest rank; led and executed a community service project with planning, coordination, and follow-through.
College Board National Hispanic Recognition
- Awarded to those with an outstanding performance on the PSAT.
Certified Oral Historian
- Participated in an oral history project at St. Brendan High School through StoryCorps. My interview is archived in the United States Library of Congress Digital Archives at the American Folklife Center.