Ellar McGregor
Sanger,TX
Summary
Credit Collection Manager at DDM Materials, Inc., skilled in risk assessment and effective communication. Achieved significant reductions in bad debt through proactive account management and negotiation strategies. Proven ability to foster customer relationships while enhancing organizational growth and decision-making processes. Experienced shop owner with a focus on team performance and client satisfaction.
Overview
17
17
years of professional experience
Work History
Credit Collection Manager
DDM Materials, Inc.
11.2021 - 10.2025
- Managed credit collections processes to optimize cash flow and reduce outstanding receivables.
- Developed strong relationships with customers, fostering open communication to resolve payment issues promptly.
- Conducted periodic credit reviews to assess customer creditworthiness and adjust limits accordingly.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Processed all electronic deposits and submitted to bank.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved successful resolutions for complex collection cases by working closely with legal counsel when necessary.
- Reduced bad debt write-offs through proactive account management and early identification of high-risk accounts.
Shop Owner
Texas Style Salon
01.2009 - 03.2021
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed inventory levels, optimizing product selection and supply chain efficiency.
- Trained and mentored staff, enhancing team performance and service delivery.
- Developed marketing strategies, increasing brand awareness and customer engagement.
- Maintained client records
- Worked closely with clients
- Completed continuing education courses as required by Texas Department of Licensing and Regulation and helped other stylist with these courses to maintain state license.
Education
No Degree - General Education Requirements
University of North Texas
Denton, TXCosmetology Instructor - Cosmetology
ITS Academy of Beauty
Denton, TX05-2009
Cosmetology License - Licensed Cosmetology Operator
North Central Texas College
Gainesville, Texas, TX09-2005
Skills
- Credit and collections
- Team leadership
- Customer service
- Excellent communication
- Quick Books, Sales Force, APEX, Paralles, Excel, TEAMS
Languages
English
Timeline
Credit Collection Manager
DDM Materials, Inc.
11.2021 - 10.2025
Shop Owner
Texas Style Salon
01.2009 - 03.2021
No Degree - General Education Requirements
University of North Texas
Cosmetology Instructor - Cosmetology
ITS Academy of Beauty
Cosmetology License - Licensed Cosmetology Operator
North Central Texas College