Ellareese Murray-Tillman
15021 W 123 Rd Terr
Summary
Customer service representative and mechanical assembler lead at Collins Aerospace Corp. with expertise in technical troubleshooting and quality assurance. Improved customer satisfaction through effective communication and efficient resolution of complex issues. Trained teams in assembly processes, enhancing accuracy and operational efficiency. Dedicated to continuous process improvement and building strong customer relationships.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Collins Aerospace Corp.
Lanexa
12.2004 - 03.2025
Responded to customer inquiries via phone with prompt and accurate information.
Provided pricing and lead time details for coffee products to enhance customer decisions.
Collaborated with Engineering Team to troubleshoot and resolve coffee maker issues efficiently.
Mechanical Assembler Lead
Collins Aerospace Corp.
Delray Beach
09.1994 - 12.2004
Trained team on reading technical drawings for assembly accuracy.
Ensured proper use of tools among team members.
Assembled coffee makers with correct parts according to specifications.
Operated air power tools to enhance assembly efficiency.
Education
High School Diploma -
Beach High
Savannah, GA08-1982
Skills
- Customer service
- Technical troubleshooting
- Product knowledge
- Quality assurance
- Process improvement
- Customer relationship management
Accomplishments
- Outstanding Customer Service Award
Timeline
Customer Service Representative
Collins Aerospace Corp.
12.2004 - 03.2025
Mechanical Assembler Lead
Collins Aerospace Corp.
09.1994 - 12.2004
High School Diploma -
Beach High
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