Summary
Overview
Work History
Education
Skills
Timeline
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ELLA RINEHART

Austin

Summary

With a proven track record in sales and customer service, I excel at building strong relationships with clients and driving sales through personalized, solution-based interactions. I have a basic understanding of Pilates and Fitness principles, equipment, and its benefits, which allows me to effectively communicate with clients and help them select the best membership or class options to meet their needs. My strong communication skills, both verbal and written, enable me to educate clients on services, promotions, and membership benefits. Additionally, I'm skilled in problem-solving, identifying client needs, and recommending the right products or services to ensure long-term satisfaction. I thrive in a team environment, collaborating to achieve sales goals and maintain a positive, welcoming atmosphere for clients.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

BODYBAR Pilates
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Sell Pilates memberships, packages, and classes, meeting or exceeding sales goals.
  • Educate clients about the benefits of Pilates and assist with selecting the best membership options.
  • Follow up with potential leads and maintain client relationships to encourage retention and referrals.
  • Played a key role in growing the studio’s client base by promoting referral programs and special events.

Front Desk Associate

Orangetheory Fitness
10.2023 - 05.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of studio.
  • Broadcasted information about events, gym classes and community offerings.
  • Enforced rules and held customers accountable for not following gym regulations.

Sales Associate

Oh Yeah! Boutique
11.2022 - 11.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Aesa Prep Academy
Dripping Springs, TX
05-2023

Skills

  • Retail Merchandising
  • Sales Promotion Support
  • Safety And Sanitation
  • Sales Transaction
  • Lead Generation
  • Cold-calling
  • Greeting Customers

Timeline

Front Desk Associate

BODYBAR Pilates
05.2024 - Current

Front Desk Associate

Orangetheory Fitness
10.2023 - 05.2024

Sales Associate

Oh Yeah! Boutique
11.2022 - 11.2023

High School Diploma -

Aesa Prep Academy