Marisa Holland
Erie,PA
Summary
Energetically driving customer satisfaction and team efficiency, I leveraged skills in POS system operations and staff management at Sheetz and other notable companies. Excelling in environments requiring cash management and customer service excellence, I consistently enhanced operational workflows and customer experiences, contributing to significant improvements in service delivery and team productivity.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Planet Fitness
Erie, PA
10.2024 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones and responded to inquiries from customers.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
Production Associate
Stefanelli's Candies
Erie, US
07.2024 - 10.2024
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Monitored and adjusted production processes to ensure quality standards were met.
- Communicated with other departments to coordinate activities related to product delivery.
Shift Supervisor
Sheetz
Erie, US
03.2023 - 06.2024
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
Store Associate
Sheetz
Erie, US
10.2021 - 03.2023
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
Call Center Representative
Expivia Interaction Marketing Group
Erie, US
11.2018 - 10.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from clients and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Hostess
Cheddars
Erie, US
05.2017 - 11.2018
- Verified reservations and wait times with customers.
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
Customer Service Associate
Christmas Tree Shops
Erie, US
02.2016 - 03.2017
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Handled cash register operations accurately
Education
Great Lakes Institute of Technology
01-2026
High school or equivalent -
McDowell High School
06.2018
Some College (No Degree) - Medical Imaging
PennWest University
Skills
- Dining customer service
- Reservations Coordination
- Cash Handling
- Safe Food Handling
- POS system operations
- Customer Service
- Staff Management
- Goal-Oriented
- Training and mentoring
- Shipment Preparation
- Batch production
- Product Packaging
- Shipping and receiving
- Payment Processing
- Account updating
- Logging call information
- Product Knowledge
- Cash Management
- Retail Merchandising
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Front Desk Associate
Planet Fitness
10.2024 - Current
Production Associate
Stefanelli's Candies
07.2024 - 10.2024
Shift Supervisor
Sheetz
03.2023 - 06.2024
Store Associate
Sheetz
10.2021 - 03.2023
Call Center Representative
Expivia Interaction Marketing Group
11.2018 - 10.2021
Hostess
Cheddars
05.2017 - 11.2018
Customer Service Associate
Christmas Tree Shops
02.2016 - 03.2017
Great Lakes Institute of Technology
High school or equivalent -
McDowell High School
Some College (No Degree) - Medical Imaging
PennWest University
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