ELLASYN BETTICH
Ellsworth
Summary
Communicative and experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Customer Service Representative
Red Wing Credit Union
06.2024 - Current
- Collaborated with colleagues to develop new strategies for optimizing customer service solutions in the finance sector.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Developed expertise in multiple banking systems and software applications required for effective job performance as a Financial Customer Service Representative.
- Assist members with various financial transactions, including withdrawals, deposits, loan payments, and payoffs.
- Provide customer support in navigating online banking platforms and troubleshoot issues both in-person and over the phone.
- Verify and organize cash received from the Federal Reserve, ensuring secure storage and accuracy in the vault.
- Manage and release holds on members' accounts for ATM transactions, ensuring timely access to funds.
- Maintain and organize filing systems for account cards, member paperwork, and other essential documents.
- Deliver exceptional customer service, strengthening member relationships and contributing to the credit union's reputation for quality service.
Dance Instructor
Shoreline Dance Studio
07.2016 - 05.2024
- Instructed students of various ages and skill levels in dance techniques, choreography, and performance skills
- Cultivated a supportive and encouraging learning environment to inspire student confidence and growth
- Demonstrated adaptability in modifying teaching methods to accommodate individual learning styles
Teacher's Aide
Building Blocks Daycare
10.2019 - 05.2021
- Assisted lead teachers in creating engaging lesson plans and educational activities for children
- Fostered a positive learning environment by providing individualized support and attention to students
- Demonstrated patience and empathy in addressing the needs and concerns of both children and parents
Front Desk Receptionist
River Blu Salon
08.2018 - 09.2019
- Managed front desk operations, including answering phone lines, greeting customers, and scheduling appointments
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring client satisfaction
- Maintained cleanliness and organization of the salon to uphold professional standards
Dishwasher/Pizza Maker
Red Wing Brewery
06.2017 - 06.2018
- Operated dishwashing equipment to ensure cleanliness and sanitation of kitchen utensils and equipment
- Prepared and cooked pizzas according to established recipes and customer preferences
- Collaborated with team members to maintain a smooth flow of operations and uphold quality standards
Education
Associates Degree - Business Management
Minnesota State College Southeast
Red Wing, Minnesota05.2024
Skills
- Strong organizational abilities
- Exceptional time management skills
- Effective communication and interpersonal skills
- Ability to remain calm and composed in stressful situations
- Adaptability to changing environments and tasks
- Empathetic approach to understanding and addressing customer needs
- Skilled in managing multiple tasks with accuracy and efficiency
- Adept at creating and updating records and filing systems
- Committed to delivering best customer service and fostering positive relationships with customers
- Strong Attention to Detail
Certification
- Business Management AAS, Minnesota State College Southeast, 2024
- CPR Certification
Timeline
Financial Customer Service Representative
Red Wing Credit Union
06.2024 - Current
Teacher's Aide
Building Blocks Daycare
10.2019 - 05.2021
Front Desk Receptionist
River Blu Salon
08.2018 - 09.2019
Dishwasher/Pizza Maker
Red Wing Brewery
06.2017 - 06.2018
Dance Instructor
Shoreline Dance Studio
07.2016 - 05.2024
Associates Degree - Business Management
Minnesota State College Southeast
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