Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Residential Educator
Monadnock Family Services
Keene, NH
04.2021 - Current
Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Assisted individuals with addressing disabilities and developing career plans.
Handled caseload of more than 10 clients.
Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Employee Relations Specialist
Brambles
Orlando, FL
08.2017 - 09.2019
Advised/counseled executives and people managers on wide variety of personnel issues ensuring compliance with all state/federal leave laws in coordination with related company policies; ensure organization’s compliance with federal, state and local employment laws.
Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
Participated in creation and rollout of Employee Relations policy and program initiatives.
Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
Investigated discrimination, harassment, and employee misconduct issues by reviewing documentation and footage and interviewing associates.
Provided recommended resolutions to employee problems, issues and concerns.
Leave of Absence Specialist
Brambles
Orlando, FL
10.2016 - 08.2017
Managed 130 – 150 active medical claims: ensuring both employees and their reporting managers understood leave processes; eligibility; and leave requirements; reviewed documentation for wholeness; spoke with physicians/ nurses regarding clarification of paperwork; reviewed restrictions quickly with site and safety to enable swift return for employees.
Assisted with providing both employees and managers with seamless transition from work to leave and back to work.
Provided training opportunities for managers to better understand all leave processes relating to and including: Worker’s Compensation; FMLA; ADA; USERRA; personal leaves and all applicable state laws.
Partnered with HRIS to implement leave letters to be initiated and completed in Workday as opposed to manual creation.
LOA/STD Case Manager
Reed Group Ltd
Orlando, FL
08.2013 - 09.2016
Daily duties included keeping up with 600 plus open medical leaves: ensuring employees had accurate understanding of FMLA, state/ local leave laws; maintaining quick and accurate handling of files to enable employees to receive disability funds; communicate timely with employees and medical personnel to prevent delay in distribution of funds.
Notified employees of exhaust when employees reached maximum time out of work for medical condition under applicable laws, then evaluated employee’s eligibility for additional accommodation if medically necessary.
Acted as dedicated liaison between employer and employee during medical leaves for large corporations.
Education
Master of Arts - Dance Movement Therapy
Antioch University
Keene, NH
05.2022
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL
05.2010
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL
12.2006
Skills
Counseling
Flexible and Adaptable
Collaboration
Active Listening
Microsoft Office
Customer Service
Conflict Resolution
Self-motivated professional
Scheduling
Affiliations
American Dance Therapy Association
New England Chapter of American Dance Therapy Association
American Association of Marriage and Family Therapy
Hadassah Lifetime Member
Timeline
Residential Educator
Monadnock Family Services
04.2021 - Current
Employee Relations Specialist
Brambles
08.2017 - 09.2019
Leave of Absence Specialist
Brambles
10.2016 - 08.2017
LOA/STD Case Manager
Reed Group Ltd
08.2013 - 09.2016
Master of Arts - Dance Movement Therapy
Antioch University
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - Liberal Arts
Hillsborough Community College
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