Elle Fernley
Brighton
Summary
In addition to working many hours a week at the restaurant, I also participated in school clubs! I was involved in our business club at school called Deca. This club helps prepare students interested in future business and marketing positions. I advanced from the district competition to states, medaling in two category's. I am also apart of the pickleball club at my school!
Overview
2
2
years of professional experience
Work History
Waitress/ Hostess
Grecian Island
Brighton, MI
04.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new waitstaff on menu items and service protocols, improving team performance.
- Handled cash transactions and processed payments accurately using POS systems.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Brighton Highschool
Brighton, MISkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Service prioritization
- Complaint resolution
- Time management
- Sales techniques
- Friendly, positive attitude
Languages
Sign Language
Timeline
Waitress/ Hostess
Grecian Island
04.2024 - Current
High School Diploma -
Brighton Highschool