Elle Henke
Enumclaw,WA
Summary
Dedicated Tier 1 SOC Analyst with the PISCES project. Responsibilities include monitoring network traffic through Kibana and escalating security events. Other relevant experience includes troubleshooting hardware and software and maintaining security posture through security patching.
Overview
5
5
years of professional experience
Work History
Tier 1 SOC Analyst
Public Infrastructure Security Cyber Edu. System
Auburn, WA
09.2023 - Current
- Served as operational SOC Analyst for local governments in Washington State as part of cybersecurity defense instruction at Green River College.
- Evaluated network traffic using signature-based analytics.
- Created and managed tickets and notified local government customers when events were confirmed as security incidents.
- · Demonstrated strong attention to detail and accuracy in all aspects of SOC operations, ensuring the integrity and reliability of security data and analysis.
- Created detailed reports outlining the findings of investigations into security events or incidents.
- Collaborated with internal teams to improve system performance and enhance overall security posture of the organization's infrastructure.
PC Repair Shop
Green River College
Auburn, Washington
09.2023 - Current
- Improved, recorded, tracked, and escalated troubleshooting cases through established tracking systems as well as kept the documentation in tip-top shape.
- Successfully diagnosed and resolved hardware and software issues for diverse clientele, ensuring minimal downtime and high customer satisfaction.
- Provided tailored recommendations for hardware and software upgrades, optimizing client systems for performance and security.
- Maintained accurate records of repairs, inventory, facilitating efficient workflow management and resource allocation.
- Demonstrated expertise in diagnosing hardware compatibility issues and recommending suitable upgrades, resulting in enhanced system functionality and user experience.
- Proficiently installed and configured hardware components, including CPUs, RAM, motherboards, graphics cards, and storage drives, ensuring optimal performance and compatibility.
- Conducted thorough testing and quality assurance checks post-installation to verify hardware functionality and identify any potential issues proactively.
Management
Work Sports & Outdoors
Enumclaw, WA
03.2019 - 09.2023
- Manage day-to-day staffing and handle scheduling for all store employees.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Train team members in successful strategies to meet operational and sales targets.
- Facilitate high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Submit reports to owners to aid in business decision-making and planning.
- Assess sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Handle systems and computers, including the troubleshooting of downed systems quickly and effectively to maintain product sales
Education
Bachelor of Science - Information Technology Cybersecurity & Networking
Green River College
Auburn, WA06-2024
Associate of Science - Information Technology Cybersecurity & Networking
Green River College
Auburn, WA06-2022
Skills
- SIEM
- Network Traffic Analysis/Security
- Elastic Stack (ELK)
- Wireshark
- Threat Analysis and Detection
- Technical Documentation
- Access Management
- NIST/CMMC Frameworks
- Cloud Technologies: Azure, AWS, Google Cloud
- Databases: SQL Server, MySQL
- Virtualization: VMware Solutions, Hyper-V
- Operating Systems: iOS, MacOS, Windows, Linux
- Programming Languages: Shell, Python, HTML
- Scripting: Powershell
- Networking: TCP/IP, DNS DHCP, Routing & Switching, SD-WAN, Ipv6, Palo Alto, Cisco
- Productivity: Office 365 Suite, Google Suite
- Collaboration: Slack, MS Teams
- Security Tools: NMAP, Nessus, Metasploit
Languages
English
Native/ Bilingual
Bengali
Limited
Websites
Timeline
Tier 1 SOC Analyst
Public Infrastructure Security Cyber Edu. System
09.2023 - Current
PC Repair Shop
Green River College
09.2023 - Current
Management
Work Sports & Outdoors
03.2019 - 09.2023
Bachelor of Science - Information Technology Cybersecurity & Networking
Green River College
Associate of Science - Information Technology Cybersecurity & Networking
Green River College
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