Elle Machamer
Hershey,Pennsylvania
Summary
- Caring intake specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.
- Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
- Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
- Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
Lawall Orthotics And Prosthetics
Hershey, PA
11.2017 - Current
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Compiled data from various sources into organized reports for management review.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with onboarding of new employees by providing orientation information and support.
- Responded to inquiries from internal staff members regarding office operations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Monitored office supplies inventory and placed orders when necessary.
- Prepared welcome packages for new hires.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Addressed and resolved client concerns or complaints related to the intake process.
- Assisted in developing policies and procedures related to intake processes.
Patient Care Assistant
Pinnacle Health
Harrisburg, PA
05.2016 - 10.2017
- Assisted with patient admissions, discharges and transfers.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Answered call lights promptly to ensure timely response to patient needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned bedridden patients to prevent bedsores.
- Monitored vital signs and reported changes to nursing staff.
Personal Care Assistant
Country Meadows Retirement Communities
Hershey, PA
01.2016 - 05.2016
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped clients get in and out of beds and wheelchairs.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Sales Associate
Aeropostale
Hershey, PA
06.2014 - 01.2016
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed credit card transactions quickly and securely.
- Received and displayed product shipments on store retail shelves upon delivery.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Lower Dauphin
Hummelstown, PA06-2015
Skills
- Multi-line phone operations
- Charting and clinical documentation
- Insurance verification
- Patient scheduling
- Multi-line phone systems
- Inventory management
- Follow-up skills
- Scheduling appointments
- Leadership development
- Train employees
- Organizational skills
- Staff development
- Teamwork
Languages
English
Professional
Accomplishments
- I earned the Front Desk Receptionist Manager position
Affiliations
- I enjoy spending quality time with my family, son and fiance.
- I enjoy spending time outside and at the beach during the summertime
Timeline
Intake Coordinator
Lawall Orthotics And Prosthetics
11.2017 - Current
Patient Care Assistant
Pinnacle Health
05.2016 - 10.2017
Personal Care Assistant
Country Meadows Retirement Communities
01.2016 - 05.2016
Sales Associate
Aeropostale
06.2014 - 01.2016
High School Diploma -
Lower Dauphin