ELLE OJA
Augusta,ME
Summary
Dynamic and results-driven professional with a strong track record of exceeding targets and driving success in fast-paced environments. Expertise in blending strategic thinking with practical experience to deliver impactful solutions that enhance organizational performance. A commitment to continuous improvement and innovation fuels adaptability to changing circumstances while maintaining focus on achieving key objectives. Proven ability to collaborate effectively across teams, fostering a culture of excellence and accountability.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Verizon, Augusta Store
08.2023 - Current
- Work closely with the General Manager and Assistant Manager with daily operations (reporting, huddles, inventory management, oversee store operations). Provide ongoing mentorship with front line staff in areas of opportunities with DTG (Drive to Green). Proactively work with new hires and specialists to improve sales performance and customer service skills through coaching and team selling in both consumer and business. Hype top sellers and motivate lower sellers for peak performance. Promote positive team culture to sustain a cohesive one team environment. Use expert level of communication skills to handle customer escalations.
Solutions Specialist
Verizon, Auburn-Augusta Store
10.2016 - 08.2023
- Focused on meeting and exceeding quota by generating growth. Executed follow up and cold calls for both consumer and business to generate additional growth. Provided excellent customer service at all times. Explained and demonstrated current services and products. Recommended solutions on ETR (Earn The Right). Resolved customer concerns on billing, plans and technical issues. Attended trainings and kept up to date with the latest technology and solutions.
Operations Specialist
Verizon, Coconut Creek, FL
09.2014 - 10.2016
- Effectively worked with the team by monitoring, tracking, and resolving issues with development and productivity. Ensured SOP’s are followed. Implement additional training as needed. Analyzed needs of both consumer and business customers and determined how to improve customer experience. Supported the front line by assisting as needed. Explained and presented current promotions and plans. Made qualifying recommendations based on ETR. Provided excellent communication and customer service. Additional responsibilities included but not limited to ensuring store is 100% OMM compliant, reporting, inventory management, handling escalations, maintenance and merchandising.
Rep-Retail Sales Key Holder
Verizon, Coral Springs – Coconut Creek, FL
11.2010 - 09.2014
- Focused on meeting and exceeding quota by driving growth through customer interactions. Executed follow up and cold calls for both consumer and business. Provided excellent customer service. Explained and demonstrated current services and products. Recommended solutions based on ETR. Resolved customer concerns on billing, plans and technical issues. Conducted wireless workshops for customer knowledge. Other responsibilities included opening and closing procedures and acting as MOD when needed.
Studio Manager
Picture Me Perfect – CPI Corp, Jacksonville, NC
11.2008 - 08.2010
- Set individual goals daily and weekly to meet or exceed quarterly goals set by company. Tracked and reported records of individual performance on scorecard reports, store volume, and customer surveys. Trained and mentored team on how to maximize growth opportunities. Graded and discussed with staff individually on sales certifications quarterly and yearly on improvements and areas of opportunity including customer service, photography, order processing, and sales average. Handled customer escalations to ensure customer satisfaction.
Manager
Sprint PCS Center LLC, Jacksonville, NC
10.2004 - 10.2008
- Set up Jacksonville Mall Grand Opening location in November 2006. Managed two locations simultaneously. Recruited and hired staff and provided ongoing training. Explained and demonstrated new promotions, products and services. Held discussions with associates on sales performance weekly, monthly, quarterly and yearly. Set individual goals to meet or exceed monthly store goals. Implemented performance plans to improve areas of opportunity. Other responsibilities included order processing, data entry, scheduling, inventory management, cash management, overseeing the operations of the store.
Manager
Sprint Zap Inc, Jacksonville, NC
05.2001 - 03.2004
- Set up and opened multiple locations in areas of Jacksonville, Wilmington and Fayetteville, NC. Obtained and increased the highest store volume competing with 20+ internal locations. Recruited and hired staff while providing ongoing training. Coached and developed the team. Motivated team members and lead by example on how to exceed store goals. Discussed with staff on individual sales performance and implemented plans on how to improve areas of opportunity. Other responsibilities included order processing, manual contracts, scheduling, inventory accountability, cash management and overseeing store operations.
Education
Associate of Arts - Physcology
Waldorf University
07-2027
Professional Retail Sales & Management
Bellevue University
GED -
Coastal Carolina Community College
Skills
- Nine years of leadership experience
- Over two decades of customer service expertise
- Strong organizational and communication skills
- Detail-oriented multitasker
- Ability to manage and evaluate complex responsibilities
- Effective in team and individual settings
Timeline
Assistant Manager
Verizon, Augusta Store
08.2023 - Current
Solutions Specialist
Verizon, Auburn-Augusta Store
10.2016 - 08.2023
Operations Specialist
Verizon, Coconut Creek, FL
09.2014 - 10.2016
Rep-Retail Sales Key Holder
Verizon, Coral Springs – Coconut Creek, FL
11.2010 - 09.2014
Studio Manager
Picture Me Perfect – CPI Corp, Jacksonville, NC
11.2008 - 08.2010
Manager
Sprint PCS Center LLC, Jacksonville, NC
10.2004 - 10.2008
Manager
Sprint Zap Inc, Jacksonville, NC
05.2001 - 03.2004
Associate of Arts - Physcology
Waldorf University
Professional Retail Sales & Management
Bellevue University
GED -
Coastal Carolina Community College
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