Elle Oom
Holland,MI
Summary
Detail-oriented professional with extensive experience in customer service. Strong leadership demonstrated as an executive board member of Hope College's Student Congress. Effective communicator with proven skills developed through roles as a summer camp counselor and Patient Care Technician.
Overview
4
4
years of professional experience
Work History
Hospitality Staff Member
GENEVA Camp and Retreat Center
08.2024 - 05.2025
- Serving as the primary contact for retreat guests of groups ranging from 12 - 600 guests.
- Welcomed and Greeted guests, hosted meals, and assisted guests with needs that arise while onsite.
- Stewarding Camp Geneva facilities and mission by sharing them with retreat groups and curating an environment where they can experience the presence of God.
- Assisted in organizing retreats and events, providing logistical support to ensure success.
Patient Care Technician
Holland Hospital
08.2024 - Current
- Engaged in closed loop communication with care team members for positive patient care of around 100 patients daily .
- Documented patient information in electronic health records to support data integrity.
- Educated patients and families on post-treatment care plans to enhance satisfaction.
- Collaborated with multidisciplinary teams to optimize resource utilization in patient care.
Camp Counselor
GENEVA Camp and Retreat Center
05.2022 - 08.2024
- Engaged with 100+ children of diverse ages and skills each summer.
- Collaborated with counselors to create engaging activities for campers.
- Served as a role model, showcasing leadership and camp values.
- Communicated with parents regarding camper activities and feedback.
Front of House Team Member
Chick-fil-A
04.2021 - 09.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Utilized POS system to receive and process food and beverage orders.
Skills
- Clifton Strengths: Restorative, Developer, Includer, Relator, Futuristic
- Teamwork and Collaboration
- Time Management
- Problem-Solving and Complaint Resolution
- Customer and Service-Oriented
- Compassionate and Caring
- Verbal and Written Communication
- Microsoft Excel
Timeline
Hospitality Staff Member
GENEVA Camp and Retreat Center
08.2024 - 05.2025
Patient Care Technician
Holland Hospital
08.2024 - Current
Camp Counselor
GENEVA Camp and Retreat Center
05.2022 - 08.2024
Front of House Team Member
Chick-fil-A
04.2021 - 09.2021
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