Elle Rae
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
True Shine Cleaning Services
08.2023 - Current
- Currently serving as Team Lead, training & developing efficient new team members, fostering a culture of continuous improvement, and overseeing quality control of over 65 short and long term rentals and homes in the greater Wilmington area.
Intern
The Coastal Succulent & Design
08.2024 - 11.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority projects.
- Gained valuable experience working within the interior plant design industry, applying learned concepts directly into relevant work situations.
Guest Services Agent
Trailborn Surf & Sound
08.2022 - 06.2023
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Hostess, Expeditor, and Server
The Twisted Grape
05.2020 - 08.2022
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Nurse Aide 1
Novant Health; New Hanover Regional Medical Center
01.2022 - 05.2022
- Assisted 8-21 patients with activities of daily living, ensuring optimal independence and quality of life.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients' status at shift handover meetings.
- Kept accurate records of patients' care, condition, and progress.
Education
Psychology
University of North Carolina At Wilmington
Wilmington, NC01-2022
Community College - Nurse Aide I
Central Carolina Community College
Sanford, NC06.2021
High School Diploma -
Overhills High School
Spring Lake, NC06.2021
Skills
- Effective Leadership
- Adaptability
- Strong Interpersonal Communication
- Detail-Oriented Organization
- Complaint resolution
- Workflow Optimization
Accomplishments
- Supervising team of 18-22 staff members.
- Collaborated with team of 4 in the development of numerous design proposals for clients.
- Increased customer satisfaction by 8% through introduction and enhanced development of company's KPIs & OKRs.
- Promoted to Leadership after 1 year with the company.
Certification
- Microsoft Office Specialist (MOS) Certification
- NC State Driver's License
- CPR/AED Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- NC Nurse Aide I (CNA I) - NC Board of Nursing
- QPR Suicide Prevention
Timeline
Intern
The Coastal Succulent & Design
08.2024 - 11.2024
Team Lead
True Shine Cleaning Services
08.2023 - Current
Guest Services Agent
Trailborn Surf & Sound
08.2022 - 06.2023
Nurse Aide 1
Novant Health; New Hanover Regional Medical Center
01.2022 - 05.2022
Hostess, Expeditor, and Server
The Twisted Grape
05.2020 - 08.2022
Psychology
University of North Carolina At Wilmington
Community College - Nurse Aide I
Central Carolina Community College
High School Diploma -
Overhills High School
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