ELLEN AUNE
San Antonio,USA
Summary
Results-oriented General Manager with a proven track record of building and maintaining strong vendor and supplier relationships. Skilled in recruiting and mentoring high-performing teams to drive operational efficiency and maximize profitability. Proficient in utilizing data analytics to identify areas for improvement and implementing action plans. Strong leadership and team-building abilities, with a focus on customer satisfaction and brand loyalty. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Red Lobster
02.2022 - 05.2024
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Met safety and security standards by overseeing preventative maintenance.
Culinary Manager
Red Lobster
04.2018 - 02.2022
- Oversaw management of company assets by ensuring establishments remained clean and fully equipped with operational equipment.
- Analyzed existing systems to identify improvement opportunities and formulated actionable implementation plans.
- Assisted in managing budgeting activities. Supported monitoring of expenses. Helped analyze variances from plan.
- Compiled financial reports detailing operational effectiveness trends and variances.
- Developed performance metrics and monitored alignment with organizational goals.
- Analyzed financial statements, sales reports, and performance data to assess productivity levels.
- Developed and tracked key performance indicators to enhance organizational efficiency.
- Employed data analytics techniques to pinpoint opportunities for enhancement.
- Spearheaded cross-functional projects to enhance operational efficiency.
Service Professional
Red Lobster
04.2008 - 04.2018
- Provided feedback on employee performance in order to identify areas needing improvement.
- Maintained accurate records of cash transactions and deposits.
- Conducted regular quality assurance audits to ensure high standards of customer service.
- Ensured all safety and sanitation regulations were followed in accordance with state and local health regulations.
- Evaluated customer feedback surveys in order to gain insight into customer preferences.
- Conducted regular performance reviews for employees under my supervision.
- Analyzed financial reports to monitor costs and inform decision-making.
- Utilized problem solving skills to quickly resolve customer complaints or issues.
- Promoted positive work environment by encouraging collaboration among team members.
- Greeted guests, escort them to seats and present them with menus and wine lists.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Counted money and made bank deposits.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Kept accurate records in compliance with sanitation and food service requirements.
- Monitored compliance with health and fire regulations to reduce risk.
- Monitored employee and patron activities to enforce liquor regulations.
- Investigated and resolved complaints regarding food quality and service.
Customer Service Representative
Sallie Mae
02.2000 - 04.2006
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Memorized frequent customer preferences to build relationships and loyalty.
- Listened to customer concerns and complaints and quickly rectified issues.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Checked on guests to verify satisfaction with each course.
- Assisted with training new wait staff members to ensure proper procedures were followed at all times.
- Presented menus to answer questions about items and make recommendations.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Informed customers of daily specials.
- Described ingredients and cooking methods to explain preparation of various food items.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
Education
High School Diploma - undefined
Bishop McNamara
Forestville, MD05-1994
Skills
- Leadership and team building
- Customer relationship management
- Team leadership
- Schedule management
- Training and coaching
- Staff motivation
- Problem resolution
- Time management
- Efficient multi-tasker
- P&L management
- Vendor relationships
- Community outreach
Certification
Manager Food Handler Certification
Personal Information
Title: General Manager
Timeline
General Manager
Red Lobster
02.2022 - 05.2024
Culinary Manager
Red Lobster
04.2018 - 02.2022
Service Professional
Red Lobster
04.2008 - 04.2018
Customer Service Representative
Sallie Mae
02.2000 - 04.2006
High School Diploma - undefined
Bishop McNamara