Ellen Benavides

• Recognized by management for providing exceptional customer service.
• Prioritized and organized tasks to efficiently accomplish goals.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Achieved cost-savings by developing functional solutions to problems.
• Monitored progress by establishing plans, budgets and measuring results.
• Communicated clear and consistent messages regarding goals to produce desired results.
• Identified areas where process improvements could be made resulting in increased productivity.
• Developed training programs for new employees as well as existing staff members.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
• Created policies and procedures for improved workflow processes.
• Provided leadership and guidance to subordinate managers and supervisors.
• Implemented campaigns and promotions to help with developing goods and services.

• Key member of management team responsible for understanding the business, industry, clients and strategy.
• Supervise employees provide direction, coach, and train in accordance of organizational goals and expectations.
• Develop organizational policies and practices that support transparency, program alignment and equity.
• Work closely with staff to demonstrate values of equality, respect, strong work ethic, decision making that is grounded in anti-oppression values, fostering clear communication that engenders trust, team morale, effective management and mutual accountability.

Direct patient care to include but not limited to:

• Communicating effectively in a culturally appropriate and in a manner respectful of the patient’s educational level.
• Treating every patient with respect, compassion and autonomy.
• Being a patient advocate and ensure every patient’s needs are met.