THERESA HERNANDEZ
Cypress,Texas
Summary
Forward-thinking General Manager with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing 20 years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.
Overview
11
11
years of professional experience
Work History
Director of Operations
Infuse hospitality
03.2024 - Current
- Managed and coordinated multiple projects while ensuring timely completion
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Responded quickly to meet customer needs and resolve problems
- Met deadlines while maintaining high-quality deliverables
- Developed departmental objectives, budgets, policies, procedures, and strategies.
General Manager
Ouzo Bay
04.2019 - 01.2023
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
- Scheduled for all front of house
- Developed training program for all front of house
- Balanced corporate management with day-to-day procedures and overseeing a staff of 55+ people
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Director of Operations
Bone Daddy's House Of Smoke
01.2016 - 01.2019
- Developed and implemented process improvements and key business procedures
- Improved team productivity by 85% by directing strategic initiatives
- Reviewed daily and overall financials to ensure profitability
- Balanced corporate management with day-to-day procedures and overseeing a staff of 55+ people
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Culinary Manager
Longhorn Steakhouse
06.2015 - 01.2016
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation
- Interviewed, hired, and supervised back of house staff
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Reduced food waste 5% by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Assistant General Manager
Twin Peaks
08.2013 - 06.2015
- Created list of signature items to increase overall revenue
- Met demanding business targets with high efficiency and smooth performance
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and workflow plans
- Boosted customer satisfaction ratings by resolving issues quickly.
Education
Associate of Arts in Business -
ACC
Austin, Texas01.2007
Associate of Arts in Business -
Blinn University
Brenham, Texas01.2002
High School Diploma -
La Grange High School
La Grange, Texas01.2001
Skills
- Team leadership strength
- Staff development
- Profit and loss accountability
- Team training and development
- Inventory management
- Budgeting and cost control strategies
- Aloha and Micros proficiency
- Leadership and team building
- Financial Management
- Cost analysis and savings
- Customer Relationship Management
- Team Leadership
- Staff training/development
- Staff Management
- Staff Development
- Schedule Management
- Training and coaching
- Problem Resolution
- Training and Development
- Relationship Building
- Efficient multi-tasker
- Inventory Control
- Operations Management
- P&L Management
- Facility Management
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts
Timeline
Director of Operations
Infuse hospitality
03.2024 - Current
General Manager
Ouzo Bay
04.2019 - 01.2023
Director of Operations
Bone Daddy's House Of Smoke
01.2016 - 01.2019
Culinary Manager
Longhorn Steakhouse
06.2015 - 01.2016
Assistant General Manager
Twin Peaks
08.2013 - 06.2015
Associate of Arts in Business -
ACC
Associate of Arts in Business -
Blinn University
High School Diploma -
La Grange High School
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