Ellen Crouch
Nashville,TN
Summary
Detail-oriented Lock Desk Administrator with expertise in compliance review and market analysis. Developed training programs and enhanced customer relationships. Managed lock processes and ensured accurate pricing in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Lock Desk Administrator
Steadfast Mortgage
Nashville, Tennessee
08.2020 - Current
- Managed lock policies and processes ensuring best accurate pricing
- Managed lock requests, updates, and extensions to ensure timely processing and compliance with policies.
- Acquired knowledge of Fannie Mae, Freddie Mac, and government products to enhance service offerings.
- Worked with several investors learning several different platforms and their locking requirements
- Composed and conducted weekly loan sales to secondary market
- Coordinated training sessions to equip team members with new market analysis tools.
Compliance Analyst
Steadfast Mortgage
Nashville, TN
12.2017 - 08.2020
- Reviewed closed loan files, verifying all mortgage loan documents, signatures, and supporting third-party documents for compliance.
- Provide compliance support and guidance to all business units
- Maintained knowledge of industry standards and federal regulations to ensure compliance, identifying and monitoring compliance risks and reviewing marketing materials for adherence to advertising requirements.
- Review appraisals, homeowners insurance policies, realtor sales contracts, loan approval documents, and title company documents
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Trained staff on media and software programs, developing training manuals for new programs.
- Spearhead all branding across social media, print work, other advertising and mass emailing
- Legacy Home Loans is under the umbrella of Parks Real Estate
Office Manager
Parks Real Estate
Nashville, TN
05.2015 - 12.2017
- Oversaw office administration and daily operations, processed real estate contracts in Dotloop, produced and updated MLS listings to facilitate tracking of real estate sales.
- Onboarded and trained new agents on media outlets, real estate software programs, contracts, and MLS.
- Transitioned to new industry, gaining expertise in real estate and lender processes.
General Manager
Union Common Steakhouse
Nashville, TN
06.2014 - 02.2015
- Opened one of Nashville's premier steakhouses promoting a new dining concept
- Generated revenue and profits through development, marketing, financing, and delivery of appealing restaurant service.
- Hired and trained staff, creating processes that improved operational efficiency for managers and staff.
- Ensured compliance with standards for food quality and cleanliness while enforcing policies and processes among staff.
- Maintained daily business activities, keeping labor and costs in line with profitability
General Manager
The Brown Hotel and The English Grill
Louisville, KY
04.2010 - 08.2013
- Coordinated and executed large hotel events, ensuring seamless delivery and guest satisfaction.
- Hired, trained, and developed staff to sustain AAA Four Diamond status while adapting staffing to support consistent business growth.
- Revised beverage program implementing checks and balances, leading to reduced beverage costs across the hotel.
- Managed three outlets for the hotel: The English Grill, the Lobby Bar and the PM Room Service. Collaborated with all departments in the hotel to ensure clear communication and precise execution of events and services
Education
Bachelor of Arts - Fine Arts, Marketing
MURRAY STATE UNIVERSITY
Murray, KY05-1998
Skills
- Lock management
- Loan processing
- Compliance review
- Risk assessment
- Market analysis
- Detail-oriented auditing
- Customer relationship management
- Software proficiency
- Training design
- Loan officer communication
Licensure And Skills
State of Tennessee Affiliate Broker License, #334440, retired, Mortgage Loan Originators license #135558 NMLS #1584282 licensed in FL, TX and TN, Experience with Outlook, Micros, InDesign, Word, Excel, Aireus, Dotloop, Calyx Point, Encompass and Optimal Blue
Timeline
Lock Desk Administrator
Steadfast Mortgage
08.2020 - Current
Compliance Analyst
Steadfast Mortgage
12.2017 - 08.2020
Office Manager
Parks Real Estate
05.2015 - 12.2017
General Manager
Union Common Steakhouse
06.2014 - 02.2015
General Manager
The Brown Hotel and The English Grill
04.2010 - 08.2013
Bachelor of Arts - Fine Arts, Marketing
MURRAY STATE UNIVERSITY