Optimal Blue
Hi, I’m
Austin Baade
Simpsonville,SC
Work Preference
Summary
Dynamic, results-driven professional with 10+ years of success spanning capital markets, mortgage banking, client success, and business development. Skilled at building strong client relationships, optimizing operations, and driving strategic growth across diverse industries. Recognized as a trusted advisor and cross-functional leader, able to translate complex data into actionable strategies that elevate customer experience, increase profitability, and streamline processes. Leverages expertise in process optimization, client relationship management, and data-driven decision making to drive scalable growth in both financial and technology-driven environments.
Overview
12
years of professional experience
3
Certifications
Work History
CrossCountry Mortgage
Lock Desk Analyst (Remote)
03.2025 - 06.2025
Job overview
- Provided lock desk support to a nationwide sales force of over 2,000 loan officers, managing approximately $3 billion in monthly lock volume.
- Partnered with Capital Markets, Sales, and Operations to resolve pricing issues and accelerate loan cycle times.
- Delivered targeted training that improved pricing tool proficiency and strengthened client support.
- Streamlined workflows, reducing turnaround time and elevating the customer experience.
Northpointe Bank
Senior Lock Desk Analyst / Interim Lock Desk Manager
04.2019 - 02.2025
Job overview
- Stepped in as interim Lock Desk Manager after the previous manager’s departure, leading pricing strategy, investor relations, and daily operations across both retail and correspondent lending channels.
- Partnered with about 100 loan officers, overseeing an average monthly lock volume of roughly $160 million.
- Served as the primary liaison between sales, underwriting, and operations for pricing guidance and escalation support.
- Mentored and trained a team of six analysts, fostering professional growth and improving productivity through process automation.
- Cut average lock turnaround time by 25%, boosting sales team responsiveness and client satisfaction scores.
- Reduced pricing errors by 30% by implementing enhanced controls and standardized procedures.
- Supported 20% revenue growth in Capital Markets by aligning rate strategies with market movements and investor demand.
- Led communication initiatives that significantly reduced loan cycle times and strengthened client satisfaction across a nationwide loan officer network.
Member First Mortgage
Secondary Marketing Specialist II
06.2015 - 04.2019
Job overview
- Supported around 20 loan officers, managing an average monthly lock volume of about $120 million.
- Delivered timely pricing and lock support, increasing responsiveness and client confidence.
- Authored internal training content and pricing SOPs, reducing errors and boosting lock accuracy by 25%.
- Improved margin profitability by 15% by researching investor overlays and advising on strategic adjustments.
- Partnered with capital markets to align pricing with loan performance and investor demand, shortening pricing dispute resolution times by 40%.
- Trained and supported operations and sales team members, strengthening understanding of pricing policies and risk management.
Gun Lake Casino
Sales & Marketing Specialist
05.2013 - 06.2015
Job overview
- Designed and executed personalized marketing campaigns, increasing player retention by 30%.
- Led VIP outreach and data-driven campaign analysis, driving a 25% boost in slot revenue.
- Partnered with operations to align marketing performance with business targets and revenue goals.
Education
Hastings High School
High School Diploma
University Overview
Skills
Secondary Marketing & Lock Desk Operations
undefinedCertification
Google Cybersecurity Certificate, 2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“The best way to predict the future is to create it.”
Accomplishments
Accomplishments
- Drove 20% Capital Markets revenue growth by aligning pricing strategies with market movements and investor demand.
- Cut lock turnaround time by 25% and reduced pricing errors by 30% through process automation and enhanced controls.
- Improved margin profitability by 15% by researching investor overlays and advising on strategic adjustments.
- Increased player retention by 30% and drove a 25% boost in slot revenue through targeted marketing campaigns.
Software
BytePro
Encompass
Mortgage Cadence
Asana
Compass Analytics
G Suite
Microsoft Office Suite
Salesforce
Hubspot
Languages
English
Affiliations
Affiliations
- Maximize Mastermind
Interests
Basketball
Football
Beach/Lake
Pickleball
Bowling
Timeline
Lock Desk Analyst (Remote)
CrossCountry Mortgage
03.2025 - 06.2025
Senior Lock Desk Analyst / Interim Lock Desk Manager
Northpointe Bank
04.2019 - 02.2025
Secondary Marketing Specialist II
Member First Mortgage
06.2015 - 04.2019
Sales & Marketing Specialist
Gun Lake Casino
05.2013 - 06.2015
Hastings High School
High School Diploma
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