Ellen Dailey
Brunswick,GA
Summary
Experienced Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of the industry. High energy and outgoing with a dedication to positive guest relations. High volume dining, customer service, and cash handling background.
Overview
24
24
years of professional experience
Work History
Server / Bartender
Hilton Garden Inn Hotel
06.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
Server
King And Prince Beach And Golf Resort
01.2023 - Current
- Recommended wine and drink pairings with dishes along with desserts to provide an exceptional experience for diners
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Trained over a dozen server staff on best practices, and provided feedback to junior and new staff to improve customer satisfaction
Bartender / Server Lead
Marriott
08.2021 - 01.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Made sure to always put the guest first and always make sure they left with a smile.
Education
Associate Of Applied Business - Accounting / Marking
Ivy Tech Community College of Indiana
Indianapolis, IN05.2016
Skills
- Works well under pressure
- Exceptional interpersonal skills
- Food Safety certified
- Upbeat, friendly, and positive
- Dependable and hard working
- Successful at multitasking and handling busy volumes with still ensuring customers satisfaction
- Over 24 years experience in this industry with just under 10 managing a successful night club, serving over 20 years and bartending as well for at least 12 years
Timeline
Server / Bartender
Hilton Garden Inn Hotel
06.2023 - Current
Server
King And Prince Beach And Golf Resort
01.2023 - Current
Bartender / Server Lead
Marriott
08.2021 - 01.2023
Associate Of Applied Business - Accounting / Marking
Ivy Tech Community College of Indiana
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