Patsy E. Aguilar- Valdez
Lawndale,CA
Summary
Bilingual ( Spanish & English) Highly motivated server, with demonstrated knowledge and experience in overseeing business operations within the food and beverage industry, providing food and beverage to guests in a timely manner. Proven track record of accelerating processes exponentially. Exceptional leadership built and refined to manage inventory, taking orders, and maximizing profits. Now seeking a server position, where my perfect blend of customer relations and efficient service delivery can be utilized in managing activities of the business, leading to accomplishments of new heights and ensuring new goals are met.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server- Bartender- Banquet Server
Hilton Garden Inn
Valencia, CA
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Kept bar presentable and well-stocked to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to inventory management by monitoring stock levels.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Breakfast Attendant-Breakfast Cook-Banquet Server
Embassy Suites
Los Angeles, CA
11.2019 - 05.2024
- Prepare food items for customers using a quality predetermined method in a timely and consistent manner.
- Measures and mixes ingredients according to recipes, using variety or kitchen utensils and equipment, such as blenders, mixers, grinders,slicers, and tenderizers, to prepare foods.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Set up station, Adjust thermostat controls to regulate temperature of ovens, boilers, grills, roasters, and steam kettles.
- Clean food preparation areas, cooking surfaces, and utensils.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Set up complimentary breakfast areas. Pull necessary stock and indicate on pull sheets for processing of all inventories used. Completing pull sheets and delivering to stewards for processing of necessary dishes and utensils.
- Place food product out in an appetizing and appealing manner.
- Greet all guests arriving and ensure all guests entering are allowed access. Familiarize new guest with the stations and offer any assistance.
- Clean up after guests are finished and prepare for arrival of new guests. Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables.
- Break down all stations and return dirty dishes to kitchen. Refill all supplies, including salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift. Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.
- Other duties assigned by manager or supervisor.
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Server
Hilton Garden Inn
Calabasas, CA
09.2014 - 12.2018
- Greet guests and seat them at tables or in waiting areas.
- Take orders for food or beverages and deliver orders.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Prepare or serve hot or cold beverages, such as coffee, espresso, latte, cappuccino, blended coffees, or teas.
- Maintain safe and healthy work environment by following organization standards and sanitation regulations.
- Fulfill many customer requests at the same time.
- Prepare checks that itemize and total meal costs.
- Operate cash registers to accept payments for food and beverages.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Clean tables or counters after guests have finished dining.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station and taking out trash.
- Prepare cash receipts after establishments close, and make bank deposits.
Banquet Server/Bartender
Trio Catering
Palos Verdes Estates, CA
06.2010 - 01.2017
- Attentively listen to pre-shift meeting conducted by banquet captain.
- Perform related banquet set-up tasks.
- Provide immediate attention to all guests upon seating them.
- Take beverage orders and serve food in specified station.
- Pour and refill wine, coffee, water and other beverages served with and after the meal.
- Clear soiled dishes as needed.
- Clean all assigned work areas in kitchen and banquet areas.
- Advise supervisor of any member or guest complaints as soon as they occur.
- Assist in closing functions by performing various tasks such as removing linen, bussing glasses, dishes, silverware, etc., and re-setting the room for next function.
- Attend staff meetings including pre-service (line-up) sessions.
- Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed.
- Consistently follow all sanitation related requirements.
- Complete other appropriate assignments made by the Banquet Captain or Director of Catering.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA2004
Skills
- Customer Service
- Friendly
- Service oriented
- Reading comprehension
- Time management
- Mathematics
- Works well under pressure
- Trained in liquor, wine and food service
- Highly responsible and reliable
- Computers and electronics
- Cash handling
- Inventory management
- Teamwork
- Stress tolerance
Certification
- Food Handler’s
- First Aid Certification - American Red Cross
- Responsible Beverage Service (RBS) Certification
Timeline
Server- Bartender- Banquet Server
Hilton Garden Inn
04.2024 - Current
Breakfast Attendant-Breakfast Cook-Banquet Server
Embassy Suites
11.2019 - 05.2024
Server
Hilton Garden Inn
09.2014 - 12.2018
Banquet Server/Bartender
Trio Catering
06.2010 - 01.2017
High School Diploma -
Leuzinger High School