Ellen Doina
Stafford
Summary
Dynamic General Manager with a proven track record in staff training and inventory management. Skilled in resolving customer complaints and optimizing operations, aiming to elevate team performance and enhance guest experiences.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
General Manager
Berryhill Sugarland
Sugar Land
06.2023 - Current
- Managed day-to-day operations.
- Managed all cash drawers.
- Calculated and distributed all tips to employees.
- Oversaw all inventory and ordering for the bar (beer, wine, and liquor).
- Oversaw all large deliveries and caterings.
- Created bar menus.
- Worked with many liquor and beer representatives to create marketing for new beverages.
- Trained new employees on their duties and responsibilities.
- Resolved any complaints (Employee or customer) quickly and respectfully.
Bartender
Spectators Sports Bar & Grill
Sugar Land
06.2022 - 06.2023
Bartender
Berryhill Sugarland
Sugar Land
11.2017 - 06.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers by name to form a welcoming environment.
- Accommodated and gave recommendations for food and alcoholic beverages based on the customers preferences.
- Maintained a clean and organized workspace to timely make cocktails.
- TABC and food handlers to ensure safety for the guests, myself, and fellow employees.
Education
Dulles High School
Sugar Land, TX06-2018
Skills
- Customer relationship management
- Staff training/development
- Cash handling
- Inventory management
- Effective communication
Certification
TABC
Timeline
General Manager
Berryhill Sugarland
06.2023 - Current
Bartender
Spectators Sports Bar & Grill
06.2022 - 06.2023
Bartender
Berryhill Sugarland
11.2017 - 06.2023
Dulles High School