Ellen Keller
Baton Rouge,LA
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Doordash, Inc
06.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Restaurant Manager
Tigerbait Grill
02.2016 - 05.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Retail Sales Associate
Dillards
03.2015 - 02.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Computer Lab Teacher
Iberia Parish School Board
01.2015 - 08.2015
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Planned and implemented curriculum to teach up-to-date technology to over 100 students.
Education
Associate of Applied Science - Medical Transcription
Kaplan University
Davenport, IASkills
- Service Marketing
- Requirements Gathering
- Deadline Adherence
- Workload Management
- Estimations and Quotes
- Scope Definition
- Safety Compliance
- Records Coordination
- Project Management
- Quantitative Skills
Timeline
Independent Contractor
Doordash, Inc
06.2022 - Current
Restaurant Manager
Tigerbait Grill
02.2016 - 05.2022
Retail Sales Associate
Dillards
03.2015 - 02.2016
Computer Lab Teacher
Iberia Parish School Board
01.2015 - 08.2015
Associate of Applied Science - Medical Transcription
Kaplan University
Similar Profiles
Victor DeleonVictor Deleon
Marketplace Quality Representative at Doordash, IncMarketplace Quality Representative at Doordash, Inc
Vince HayesVince Hayes
Quality Assurance Manager at DoorDash, IncQuality Assurance Manager at DoorDash, Inc
Lindsi ManigaultLindsi Manigault
Delivery Driver at Doordash, IncDelivery Driver at Doordash, Inc
Jesus RosalesJesus Rosales
Delivery Driver at DoorDash, IncDelivery Driver at DoorDash, Inc
Reese SantinyReese Santiny
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A