Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Kropp

Mohawk,TN

Summary

Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Moving from California to Tennessee and looking to stay with Lowes.

Overview

18
18
years of professional experience

Work History

Back End Clerk

Lowes Home Improvment
10.2020 - Current
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Full Time Head Cashier

Lowes Home Improvment
04.2018 - 10.2020
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Full Time Cashier

Lowes Home Improvment
10.2017 - 04.2018

Custom Framing Manager

Michaels Arts And Crafts
01.2017 - 10.2017
  • Enhanced customer satisfaction by providing personalized framing solutions and exceptional service.
  • Increased store revenue by effectively managing custom framing orders and meeting deadlines.
  • Streamlined custom framing processes for improved efficiency and productivity.
  • Implemented innovative display techniques, showcasing a variety of framing options to customers.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Collaborated with team members to ensure seamless workflow and timely completion of projects.

Customer Experience Manager

Michaels Arts And Crafts
05.2016 - 01.2017
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.

Sales Associate

Michaels Arts And Crafts
10.2009 - 05.2016

Associate

In-N-Out Burger
06.2006 - 07.2007

Education

Associate of Arts - Arts & Humanities ; Math & Sciences

Cuesta College
San Luis Obispo, CA
04.2015

Skills

  • Cash Management
  • Quality Control
  • File Maintenance
  • Administrative Support
  • Customer Satisfaction

Timeline

Back End Clerk

Lowes Home Improvment
10.2020 - Current

Full Time Head Cashier

Lowes Home Improvment
04.2018 - 10.2020

Full Time Cashier

Lowes Home Improvment
10.2017 - 04.2018

Custom Framing Manager

Michaels Arts And Crafts
01.2017 - 10.2017

Customer Experience Manager

Michaels Arts And Crafts
05.2016 - 01.2017

Sales Associate

Michaels Arts And Crafts
10.2009 - 05.2016

Associate

In-N-Out Burger
06.2006 - 07.2007

Associate of Arts - Arts & Humanities ; Math & Sciences

Cuesta College

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Ellen Kropp