Ellen Kropp
Mohawk,TN
Summary
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Moving from California to Tennessee and looking to stay with Lowes.
Overview
18
18
years of professional experience
Work History
Back End Clerk
Lowes Home Improvment
2020.10 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Full Time Head Cashier
Lowes Home Improvment
2018.04 - 2020.10
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Full Time Cashier
Lowes Home Improvment
2017.10 - 2018.04
Custom Framing Manager
Michaels Arts And Crafts
2017.01 - 2017.10
- Enhanced customer satisfaction by providing personalized framing solutions and exceptional service.
- Increased store revenue by effectively managing custom framing orders and meeting deadlines.
- Streamlined custom framing processes for improved efficiency and productivity.
- Implemented innovative display techniques, showcasing a variety of framing options to customers.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to ensure seamless workflow and timely completion of projects.
Customer Experience Manager
Michaels Arts And Crafts
2016.05 - 2017.01
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Sales Associate
Michaels Arts And Crafts
2009.10 - 2016.05
Associate
In-N-Out Burger
2006.06 - 2007.07
Education
Associate of Arts - Arts & Humanities ; Math & Sciences
Cuesta College
San Luis Obispo, CA04.2015
Skills
- Cash Management
- Quality Control
- File Maintenance
- Administrative Support
- Customer Satisfaction
Timeline
Back End Clerk
Lowes Home Improvment
2020.10 - Current
Full Time Head Cashier
Lowes Home Improvment
2018.04 - 2020.10
Full Time Cashier
Lowes Home Improvment
2017.10 - 2018.04
Custom Framing Manager
Michaels Arts And Crafts
2017.01 - 2017.10
Customer Experience Manager
Michaels Arts And Crafts
2016.05 - 2017.01
Sales Associate
Michaels Arts And Crafts
2009.10 - 2016.05
Associate
In-N-Out Burger
2006.06 - 2007.07
Associate of Arts - Arts & Humanities ; Math & Sciences
Cuesta College