Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Latham

Bourbonnais,US

Summary

I am a motivated and dependable college student with strong customer service, retail, and food experience gained through positions at Goodwill Store & Donation Center, Carter's, and Firehouse Subs. Proven ability to handle fast-paced environments, manage inventory, assist diverse customers, and work both independently and as part of a team. Demonstrates excellent communication skills, attention to detail, and a strong work ethic. Graduated from high school and am currently pursuing a college degree, bringing a positive attitude and eagerness to continue learning and growing in professional settings.

Overview

3
3
years of professional experience

Work History

Team Member

Firehouse Subs
Bourbonnais, IL
05.2025 - Current
  • Prepared sandwiches and other menu items according to company recipes while maintaining food safety and cleanliness standards.
  • Efficiently balanced multiple tasks such as prepping food, cleaning, and serving guests during peak hours.
  • Maintained a clean and organized work environment in compliance with health regulations and company policies.
  • Handled customer complaints or concerns professionally and worked to resolve issues quickly and positively.
  • Responsible for opening or closing duties, including setup, cleanup, and reporting.
  • Delivered fast, friendly, and accurate service in a high-paced environment; consistently met customer satisfaction goals.
  • Accurately processed transactions using point-of-sale systems, handled cash, and maintained till balance.

Sales Associate

Carter's
Bourbonnais, US
12.2024 - 06.2025
  • Prepare and package online orders as soon as received to make sure customers get them as soon as possible.
  • Organized displays and stocked shelves to draw customers' attention to specific items.
  • Used the register to ring up customer purchases, process payments, and issue receipts.
  • Helped customers by locating various items they needed and checking inventory for items in other locations.
  • Tag clearance and markdowns, along with putting them away in different spots to ensure space for our newest items.

Sales Associate

Goodwill Store & Donation Center
Bourbonnais, US
03.2022 - 07.2024
  • Promoted merchandise and engaged with customers while working on the floor, along with at the register.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to build support and loyalty.
  • Prepared merchandise for the sales floor by pricing and tagging both clothes and items.
  • Helped customers locate various items.
  • Organized displays and stocked shelves to draw customers' attention to specific items.

Education

Human Development and Family Studies -

University of Illinois Urbana-Champaign
Champaign, IL
01.2028

High School -

Bishop McNamara Catholic School
Kankakee, IL
01.2024

Skills

  • Customer Service
  • Team Work and Collaboration
  • Time Management
  • Problem-Solving Skills
  • Reliable and Punctual
  • Organization
  • Restocking Inventory
  • Handling Transactions
  • Active Listening
  • Flexibility
  • Food safety standards
  • Point-of-sale systems
  • Safety
  • Quality inspections
  • Team building
  • Willingness to learn
  • Positive attitude
  • Flexible schedule

Timeline

Team Member

Firehouse Subs
05.2025 - Current

Sales Associate

Carter's
12.2024 - 06.2025

Sales Associate

Goodwill Store & Donation Center
03.2022 - 07.2024

Human Development and Family Studies -

University of Illinois Urbana-Champaign

High School -

Bishop McNamara Catholic School

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Ellen Latham