Summary
Work History
Education
Skills
Timeline
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Ellen Lopez

Manitowoc,WI

Summary

Dynamic professional with a proven track record at Felician Village, enhancing resident satisfaction and streamlining operations. Expert in medical records management and fostering team collaboration. Achieved significant improvements in customer service and operational efficiency. Skilled in CPR and adept at creating positive, supportive environments.

Work History

Resident Assistant

Felician Village
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Assistant Manager

Planet Fitness
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Associate Degree - Radiography

Lakeshore College
Cleveland, WI

High School Diploma -

Lincoln High School
Manitowoc, WI
07.2020

Skills

  • Time management
  • Team player
  • Supportive
  • CPR certified
  • Student leadership
  • Student engagement
  • Medical records management
  • Problem-solver
  • Vital signs collection
  • Staff communication
  • Staff training
  • Dementia care

Timeline

Resident Assistant

Felician Village

Assistant Manager

Planet Fitness

Associate Degree - Radiography

Lakeshore College

High School Diploma -

Lincoln High School

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Ellen Lopez