Ellen Mao
Cupertino,CA
Summary
An outgoing, high-energy, detail-oriented person with experience processing transactions and assisting customers. Dedicated to resolving issues, and answering customer questions.
Overview
2
2
years of professional experience
Work History
Barista and Cashier
Tan Cha
12.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked and organized things
- Assisted customers with refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
English Tutor
De Anza College Student Success Center
06.2023 - 06.2024
- Improved international students' verbal English skills through personalized learning strategies.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Facilitated small group workshops to build students' communication and presentation skills.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Developed student confidence through positive reinforcement strategies.
Server
Tasty Pot
05.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
Peer Note Taker
De Anza Disability Support Programs And Services
04.2023 - 06.2023
- Delivered notes quickly to help students stay on top of class demands.
- Assisted multiple students with notes from specific classes.
- Verified details to deliver clear, comprehensive and accurate notes.
Cashier
De Anza College Dining Service
10.2022 - 03.2023
- Greeted customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance and customer inquiries.
Education
Associate of Science - Biology
De Anza College
Cupertino, CA07.2024
Skills
- Customer Orders
- Seating Assignment Preparation
- Phone Inquiries
- Team Collaboration
- Workstation Maintenance
- Beverage Preparation
- English fluency
- Chinese (Mandarin) fluency
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
English Tutor
De Anza College Student Success Center
06.2023 - 06.2024
Server
Tasty Pot
05.2023 - 07.2023
Peer Note Taker
De Anza Disability Support Programs And Services
04.2023 - 06.2023
Barista and Cashier
Tan Cha
12.2022 - Current
Cashier
De Anza College Dining Service
10.2022 - 03.2023
Associate of Science - Biology
De Anza College
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