Ellen Reilly
Northstar Investment Advisors
Kannapolis,NC
25
years of professional experience
Driven, adaptable, teachable, able to handle busy, high-stress situations, dependable, flexible. 20 Years experience in customer service.
Work History
Insurance Producer/Medical Underwriter
4 Years 9 Months- Developed customized insurance solutions for clients, enhancing policyholder satisfaction.
- Analyzed client needs to recommend appropriate coverage options, increasing retention rates.
- Conducted thorough market research to identify trends and improve service offerings.
- Collaborated with underwriting teams to streamline policy issuance processes and reduce turnaround times.
- Set up policies and completed all documentation.
- Analyzed complex cases, collaborating with medical professionals to assess underwriting decisions.
- Maintained strong collaborative relationships with medical professionals to ensure accurate interpretation of medical records and test results.
- Maintained compliance with regulatory requirements by staying up-to-date on industry changes and adjusting underwriting guidelines accordingly.
- Improved patient risk assessment accuracy by analyzing medical records and evaluating health histories.
- Reduced claim denials by diligently verifying applicant information against established criteria.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
Cook 2
- Maintain inventory, reordering and restocking supplies
- Support coworkers as needed
- Deliver exceptional, friendly service
- Cook nutritious meals, including dietary requirements for specific needs
- Implemented and executed a cooking program for students
- Teaching of life skills, cooking, barista training, smokehouse/barbecue classes, baking, and international cuisine, for students
- Supporting at risk youth, implementing the positive human development model
Server and Bartender
5 Years- Guide customers through all menus, demonstrating advanced knowledge of specific items
- Anticipate and address customer needs
- Support coworkers as needed
- Coordinate with front-of-house and back-of-house teams to maximize efficiency
- Deliver exceptional, friendly service
- Train new servers on expectations and procedures
- Maintain inventory, reordering and restocking supplies
Education
Generals
cpr certification
Skills
Problem-solving
Trauma-informed care
Life skills training
Client relations
Customer follow-up
Policy writing
Licensed in State
Insurance products
Policy analysis
Management
Sales
Organizational skills
Customer care
Problem-solving
Timeline
Insurance Producer/Medical Underwriter
Northstar Investment Advisors
07.2021 - 04.2026Read More
Cook 2
Oregon Youth Authority
10.2006 - 10.2006Read More
Server and Bartender
Three Rivers Casino Resort
10.2001 - 10.2006Read More
Riverland Community College
Generals
Read More