Ellen Spencer
Murrieta,CA
Summary
At The Slice Pizzeria and Ristorante, I enhanced the dining experience and increased revenue through innovative menu development and targeted marketing. My leadership in staff management and operational efficiency, coupled with a commitment to exceptional customer service, fostered a loyal customer base and community engagement. Skilled in POS system operation and effective communication, I excel in fast-paced environments.
Restaurant professional with proven track record in managing high-volume dining establishments, focusing on elevating customer satisfaction and operational excellence. Known for fostering collaborative team environment and consistently achieving business goals. Possesses strong skills in staff management, menu planning, and financial oversight, coupled with results-driven mindset.
Overview
13
13
years of professional experience
Work History
Restaurant Owner/Operator
The Slice Pizzeria and Ristorante
11.2008 - 01.2022
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
A
Education
Bachelor of Science - Criminal Justice
University of Toledo
Toledo, OHSkills
- Operational efficiency
- Online ordering management
- Local regulations compliance
- Food presentation
- Staff management
- Menu development
- Menu pricing
- Customer engagement
- Staff leadership
- Operations management
- Schedule management
- Staff supervision
- Inventory management
- Staff hiring
- Employee scheduling
- POS system operation
- Adaptability and flexibility
- Effective communication
Timeline
Restaurant Owner/Operator
The Slice Pizzeria and Ristorante
11.2008 - 01.2022
A
Bachelor of Science - Criminal Justice
University of Toledo
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