Ellen Tribble
Lehigh Acres
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
8
8
years of professional experience
Work History
Customer Service CRC
Foundever
01.2022 - Current
- Taking inbound calls from medical providers for Ambetter Health who’s customers have state issued Medicaid
- Updating information from clients as well as Insurance companies to ensure accuracy.
Administrative Assistant
Gaffney Community Care
07.2015 - 05.2020
- As a PCA I cared for the elderly and disabled assisting them with daily living routines
- As an Administrative Assistant I aided the office manager in correspondence, billing insurances, and scheduling for PCA’s and RN’s.
Education
General Diploma -
Cornerstone Christian Academy
Norfolk, VA05.2004
Skills
- Social Media
- PowerPoint
- Microsoft Office
- Email Communication
- Typing Speed 50 WPM
- Ten Key Speeds of 8,000 KPH
- Call Center
- Problem Resolution
- Experienced in working within a health care setting
- Database Maintenance
- Brand Promotion
- Written and Oral Communications
- Issue Identification
- Good Listening Skills
Timeline
Customer Service CRC
Foundever
01.2022 - Current
Administrative Assistant
Gaffney Community Care
07.2015 - 05.2020
General Diploma -
Cornerstone Christian Academy
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