Ellena Lomeli
Albuquerque,NM
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Farmers Insurance Company
03.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Barista
Starbucks
02.2022 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
School On Wheels High School
Albuquerque, NM05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Customer satisfaction measurement
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Farmers Insurance Company
03.2023 - 08.2023
Barista
Starbucks
02.2022 - 10.2022
School On Wheels High School
Similar Profiles
SALONI KASLIWALSALONI KASLIWAL
ASSOCIATE BUSINESS SOLUTION ANALYST at Farmers Insurance CompanyASSOCIATE BUSINESS SOLUTION ANALYST at Farmers Insurance Company
Ruta BuleRuta Bule
Life Insurance Sales Representative (Intern) at Farmers Insurance CompanyLife Insurance Sales Representative (Intern) at Farmers Insurance Company
Rayna LindseyRayna Lindsey
Insurance Agent at Farmers Insurance CompanyInsurance Agent at Farmers Insurance Company