Elleni Seyoum
Silver Spring,MD
Summary
Dynamic Customer Service Representative with a proven track record at Silver Spring Beauty Supply, excelling in high-stress situations and dispute resolution, enhancing customer loyalty. Skilled in active listening and data entry, adept at transforming challenges into satisfactory outcomes, significantly improving customer satisfaction and retention through personalized service and informed recommendations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Silver Spring Beauty Supply
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Social Science - General Study
Bolle High School
Addis Ababa 09.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Silver Spring Beauty Supply
04.2024 - Current
Social Science - General Study
Bolle High School
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