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I have been working in Property Management for over 8 years and I have grown and learned so much. As the Multi-Site Operations Manager, I have gained valuable insight into my passion for helping people and delivering exceptional customer service. I have thoroughly enjoyed problem-solving and maintaining momentum to ensure customer satisfaction remains at an all-time high. I want to continue pushing myself to take on new opportunities that will enhance my career, develop my skills, and build long-lasting relationships. I am committed to delivering results and driving excellence in all aspects of my work and career.

Retail/Customer Operations professional with extensive experience across Customer Care, service policy governance, SAP SD (Sales & Distribution), and B2B CRM. Proven track record in cross‑functional coordination, SOX controls, process implementation, and order lifecycle management for international markets (DACH, UK, Switzerland, Brazil). Multilingual and adept at launching new offices, training end users, and improving service performance through data‑driven practices.

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Highly motivated and results-oriented Operations Manager with 20 years of progressive experience in the food industry. Proven track record of optimizing processes, enhancing productivity, and driving profitability. Skilled in leading and developing high-performing teams, managing budgets, and ensuring regulatory compliance. Seeking to leverage expertise and leadership skills to transition into a Director of Food and Nutrition role within Medical City. Committed to continuous improvement and exceeding organizational objectives in a healthcare setting.

Dynamic Head of Fashion Retail Operations with 15 years of comprehensive expertise, adeptly managing four shopping malls, each spanning an average of 10,000 sqft. Proven track record in strategic leadership, optimizing operational efficiency, and elevating customer experiences. Demonstrated success in overseeing diverse teams, implementing innovative merchandising strategies, and achieving sales targets. Proficient in trend analysis, inventory management, and cultivating strong vendor relationships. A visionary leader with a keen eye for market trends, committed to delivering unparalleled retail excellence and driving sustained growth in the dynamic fashion industry.

Ellen S. Riley

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Retail Operations Manager

Merchandise & Service Coordinator

Beauty Advisor

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Bachelor of Science - Business Marketing And Management

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Retail Operations Manager

Merchandise & Service Coordinator

Beauty Advisor

Bachelor of Science - Business Marketing And Management

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