Ellen'Zhia Bova
Tacoma,WA
Summary
I pride myself on my strong work ethic, consistently meeting deadlines and delivering high-quality results. My ability to collaborate effectively and communicate clearly makes me a reliable team member. I’m proactive, eager to learn, and take on new challenges with a positive mindset, making me a valuable asset to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Tillys Retail Company , Del Mar Highlands Town Center
Tacoma, WA
12.2023 - 02.2024
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Runner/Table Busser
Crudo & Cotto
Tacoma, WA
05.2022 - 08.2023
- Monitored stock levels and reported any discrepancies to management immediately.
- Adhered strictly to company regulations concerning safety standards at all times.
- Cleaned and maintained work areas on a regular basis.
- Responded promptly to customer inquiries about their orders or deliveries.
- Handled various errands for employees throughout company.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
2nd Assistant Manager
Zumiez
Federal Way, WA
08.2021 - 06.2022
- Provided comprehensive staff management including interviewing, hiring, training, coaching, evaluating and disciplining as required.
- Delivered input to management on employee performance obstacles and worries.
- Coordinated promotional activities such as special sales, contests, and displays.
- Resolved customer complaints in a timely manner.
- Developed strategies for increasing sales and ensuring customer satisfaction.
Sales Associate
Vans
Tukwila, WA
06.2020 - 08.2020
- Adhered to company policies when handling returns, exchanges, and refunds.
- Ensured customers were well-informed about products, prices, and services.
- Managed inventory levels by restocking shelves on an as-needed basis.
- Ensured familiarity with store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Tacoma Community College
Tacoma, WA08-2025
Skills
- Order Processing
- Sales Development
- Flexible Schedule
- Service-oriented
- Cash Handling Accuracy
- Cash Register Operation
- Teamwork and Collaboration
- Written and oral communication skills
- Problem-Solving
- Client Service
Certification
- Help Desk Certification
Accomplishments
- Shot photography for Capitol Hill Block Party
References
References available upon request.
Timeline
Sales Associate
Tillys Retail Company , Del Mar Highlands Town Center
12.2023 - 02.2024
Runner/Table Busser
Crudo & Cotto
05.2022 - 08.2023
2nd Assistant Manager
Zumiez
08.2021 - 06.2022
Sales Associate
Vans
06.2020 - 08.2020
High School Diploma -
Tacoma Community College
- Help Desk Certification
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