Ellery Collado
Orlando,FL
Summary
With over 4 years in the food service industry, notably at Olive Garden, I've honed my skills in food safety and guest engagement, ensuring service excellence. My experience includes shadowing top servers at CHI and mentoring teams at Panera Bread, enhancing both efficiency and customer satisfaction. I excel in high stress environments and fostering positive customer relationships, demonstrating both speed and accuracy.
Overview
3
3
years of professional experience
Work History
Server, Food Runner
Olive Garden
12.2023 - 01.2025
- Memorized menu items and suggested appropriate options for food allergy concerns.
- Successfully serve 4-6 table sections, including parties of any size.
- Created relationships with regular guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Server Assistant, Food Runner
CHI
04.2022 - 12.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
BOH Team Lead
Panera Bread
01.2023 - 12.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Astrophysics
University of Central Florida
Orlando, FL06-2028
Skills
- 4 years of food service experience
- Food safety and service memorization
- Ensure both accuracy and efficiency
- Team member support and training
- Upselling techniques
- Positive and professional guest engagement
Timeline
Server, Food Runner
Olive Garden
12.2023 - 01.2025
BOH Team Lead
Panera Bread
01.2023 - 12.2023
Server Assistant, Food Runner
CHI
04.2022 - 12.2022
Bachelor of Science - Astrophysics
University of Central Florida
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