Kyle Donaldson
Cumming,GA
Summary
Hello! I'm Kyle Donaldson, a 22-year-old Assistant Manager at a bustling restaurant in Cumming, GA. With a warm smile and meticulous attention to detail, I prioritize customer satisfaction while fostering a supportive atmosphere among coworkers. From excelling in customer service at Burlington Stores to engaging skeptical clients as an Administrative Bookkeeper at AA Academy of Action Driving School, I consistently bring dedication and adaptability to every role.
Overview
2
2
years of professional experience
Work History
Server/Food Runner/Host/Assistant Manager
Izumi
Cumming, GA
05.2023 - Current
- I greet every single customer who comes into our restaurant with a smile! I do everything with precision and care in all my day-to-day tasks and help out everyone there with their tasks in my free-time because they're like family to me
- Very stern and strict when the situation calls for it and will stand up for my co-workers if I feel a customer isn't treating them fairly.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Assistant Manager
Burlington Stores
Cumming, GA
12.2022 - 10.2023
- Greet customers when they walk in, handle money from registers at the end of the night and check to make sure all is there and bookkept it, make sure employees are treated with respect and happy, maintain the store near the end of the night, help employees with needs such as cashiering, go-backs, putting new items on the floor and store recovery.
- Always on my feet through 8 hour shifts and finding something to do or someone to help, especially any customer needs
- Most importantly, work with a goal in mind to hit projected sales and have a smile on everyday I work.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
Administrative Bookkeeper (Seasonal)
AA Academy of Action Driving School
Cumming, GA
04.2022 - 08.2022
- Handle influx of cash, managed and created state records for customers, handle the phone and make between $50-$3000 sales over the phone and in person, handled customer data on a computer system and would organize it, and work with a smile
- Assisted with accounts receivable, accounts payable and payroll processes.
- Conducted month-end closing activities and reconciliations of bank statements.
- Prepared financial reports to management on a weekly basis.
- Performed data entry for all transactions into accounting software.
Education
Bachelor's Degree - Computer Science With A Minor in Cybersecurity
University of North Georgia
Dahlonega, GA05-2026
Skills
- Computer Skills (4 years)
- Programming (2 years)
- Java (1 year)
- Python (1 year)
- Computer Science (2 years)
- Assistant Manager Experience (2 years)
- Warehouse Experience (1 year)
- Android (1 year)
- Operating systems (2 years)
- Software troubleshooting (3 years)
- Hardware Troubleshooting (3 years)
- Mobile devices (3 years)
- SQL (1 year)
- POS Systems (1 year)
- Management & leadership skills (2 years)
- Sales skills (4 years)
- Influencing and negotiating with customers (3 years)
- Supervisory skills (2 years)
- Very high adaptability (Entire Life)
Languages
Spanish
Limited
German
Limited
Timeline
Server/Food Runner/Host/Assistant Manager
Izumi
05.2023 - Current
Assistant Manager
Burlington Stores
12.2022 - 10.2023
Administrative Bookkeeper (Seasonal)
AA Academy of Action Driving School
04.2022 - 08.2022
Bachelor's Degree - Computer Science With A Minor in Cybersecurity
University of North Georgia