Briana Allen
Vestavia Hills,AL
Summary
Dedicated and driven, Briana is a 27-year-old professional from Birmingham, AL. With a passion for helping others and a natural inclination towards problem-solving, she thrives on challenges in both her personal and professional life. Her ultimate goal is to ensure that every individual she interacts with leaves feeling significantly better than when they arrived. Given the opportunity, she is confident in her ability to make a valuable contribution to your company and demonstrate the extent of her skills in enhancing organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Housing Authority
Bessemer, AL
08.2023 - 11.2023
- I worked full time at the Housing Authority as an Assistant Property Manager
- My job requirements were to answer all phone calls from residents and potential residents.
- My job also required me to answer any question the tenant had while making sure they are doing everything needed to keep them in the housing program
- Did inspections on the units making sure the tenant was following the guidelines for them to continue staying in housing.
- Collected rent money/ adjusted rent based off the tenants income.
- Responsible for making sure paperwork and files were filled out. And filed correctly in the correct areas.
- Doing rounds of the property making sure tenants are keeping up with units and no unauthorized people in units.
Assistant Property Manager
GATEWAY MANAGEMENT COMPANY
Hoover, AL
05.2022 - 08.2023
- My day to day usually consisted of communicating with residents/ potential residents. Whether via email, phone, text message, in person or by our Facebook page.
- Collecting rent payments/(collecting payments and posting them. Also did bank runs when needed.
- Scheduling appointments for potential residents to come see the property.
- Showing potiental residents on tours around the property.
- Posting/making sure invoices were put into the system. Also made purchasing orders for maintenance or leasing office.
- Talking to contractors about issues on the property or payment.
- Talking with residents about issues on their accounts or issues within the property.
- In charge of Facebook page running and posting.
- Checking the property to make sure tenants were keeping up with property.
- Posting notes on doors.
- Keeping up with the delinquencies and contacting residents about these issues.
Front Desk Agent
Courtyard by Marriott
Hoover, AL
02.2022 - 08.2022
- I used to work front desk, that involves checking guest in and out
- Answering phone calls, making reservations, handling money or card transactions
- Interacting with guest throughout the day
- I also send emails, receive emails, fax and print out paperwork
- And lastly I message guest on our app service answering any questions they might have.
Bartender/Server/ Front Desk
Four Points by Shearton
Hoover, AL
11.2020 - 05.2021
- I am a bartender/server meaning that I occasionally pour drinks for customers
- I also, take orders and serve the food to the customers in the dining area
- I clean the dining area when we are closed and before we open
- I am in charge of making sure the correct amount of money is accounted for in the drawer
- And recorded in our books
- Also at times when the hotel was busy I was required to help at the front desk.
Hostess/Cashier
SUMO JAPANESE STEAKHOUSE
Hoover, AL
09.2018 - 11.2019
- My main job description was as a hostess
- But, coming into this job I eventually did more than that
- From serving if they were lacking servers, to running the cash register if it was really packed
- I also helped out at the bar and occasionally helped clean
- As a hostess, my job was to make sure to answer phones, answer any questions the customers my have.
Cashier/Server
Newk's Eatery
Hoover, AL
05.2018 - 09.2018
- I was a server/cashier
- I eventually moved up into the kitchen into salad station
- Were I was required to prep to-go salads, do catering orders and regular orders
- Making sure my station stayed clean and organized
- When I was serving or at the cash register I was in charge of taking peoples orders, answering phones, and making sure the correct amount was in the drawer.
Cashier/Customer Service
Whole Foods Market
Hoover, AL
10.2017 - 05.2018
- I worked as a cashier/customer service
- My main job of course was to help the customers check out
- From handling money, to bagging, to helping a customer find any item they are looking for
- And if we didn't have a item that they wanted going to our computer and ordering it for them.
Front End Manager
Party City Corporation
Hoover, AL
07.2017 - 10.2017
- While working at Party City, I started out as a Cashier
- But, after 2 months was moved up to Front End Manager
- I was in charge of checking out customers, making sure the front looked nice, the balloon wall was blown up and such.
Cashier/Customer Service
Kohl's
Hoover, AL
10.2016 - 01.2017
- My job was mostly cashier but, at times they needed someone in different areas
- And I didn't mind helping out
- My job was to ring up items, see if people qualitied for our Kohl's credit card.
Cashier/Floor Associate
Yankee Candle Store
Hoover, AL
10.2015 - 01.2016
- This was my first job and I must say I learned alot at this job
- I came in as a floor assistant, my job was to make sure to help the customer find what kind of candle they would like.
Education
High school diploma -
Spain Park High School
Hoover, AL05.2015
Skills
- Hostess (2 years)
- Busser (2 years)
- Guest Service (4 years)
- Host (2 years)
- Customer Service (5 years)
- Kitchen Experience (4 years)
- Food Preparation (2 years)
- Cashiering (5 years)
- Serving Experience (3 years)
- Cash Handling (5 years)
- Restaurant Experience (3 years)
- Retail Sales (1 year)
- Bartending (Less than 1 year)
- Microsoft Word (3 years)
- Multi-line phone systems (4 years)
- Computer skills (4 years)
- Typing (3 years)
- Fair Housing regulations
- Communication skills
- Phone etiquette
- Windows
- Filing
- Office management
- Office experience
- Time management
- Microsoft Outlook
- Property management
- Sales
- Property leasing (2 years)
- OneSite (1 year)
- Section 8
- Management
- Leadership
- Supervising experience
Certification
- Driver's License
- Adult and Pediatric First Aid/CPR/AED, 10/01/21, 10/01/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Property Manager
Housing Authority
08.2023 - 11.2023
Assistant Property Manager
GATEWAY MANAGEMENT COMPANY
05.2022 - 08.2023
Front Desk Agent
Courtyard by Marriott
02.2022 - 08.2022
Bartender/Server/ Front Desk
Four Points by Shearton
11.2020 - 05.2021
Hostess/Cashier
SUMO JAPANESE STEAKHOUSE
09.2018 - 11.2019
Cashier/Server
Newk's Eatery
05.2018 - 09.2018
Cashier/Customer Service
Whole Foods Market
10.2017 - 05.2018
Front End Manager
Party City Corporation
07.2017 - 10.2017
Cashier/Customer Service
Kohl's
10.2016 - 01.2017
Cashier/Floor Associate
Yankee Candle Store
10.2015 - 01.2016
High school diploma -
Spain Park High School