Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ellery Ostrander

Rockford

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably as Assistant Manager at Tropical Smoothie Cafe. Excelled in money handling and fostering customer relations, significantly enhancing the customer experience. Proven multitasking abilities and a quick learner, adept at driving operational success and achieving financial accuracy.

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator

Woodhouse Day Spa
11.2024 - Current
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.

Assistant Manager

Tropical Smoothie Cafe
02.2021 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Golf Cart Attendant

Arrowhead Golf Course
06.2020 - 10.2021
  • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Shut down the facility daily by turning off lights, storing equipment, and locking doors.

Education

High School Diploma -

Lowell Senior High School
Lowell, MI

Associate - Radiologic Technology

Grand Rapids Community College
Grand Rapids, MI
04-2027

Skills

  • Money Handling
  • Customer Relations
  • Team Motivation
  • Good Judgment
  • Task Delegation
  • Multitasking Abilities
  • Computer Skills
  • Quick Learner
  • Organized

Languages

Spanish
Professional Working

Timeline

Front Desk Coordinator

Woodhouse Day Spa
11.2024 - Current

Assistant Manager

Tropical Smoothie Cafe
02.2021 - 09.2024

Golf Cart Attendant

Arrowhead Golf Course
06.2020 - 10.2021

High School Diploma -

Lowell Senior High School

Associate - Radiologic Technology

Grand Rapids Community College

Similar Profiles

CREATE PROFILE
Ellery Ostrander