Stephanie Samayoa
Homestead,FL
Summary
I'm hoping to acquire an entry-level job in hopes of learning new skills.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Altima Dental
Homestead, FL
12.2024 - Current
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
Front Desk Receptionist
Pediatric Dental Center
Miami, FL
04.2024 - 12.2024
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Collected payments from patients in accordance with established policies and procedures.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Scheduled and confirmed patient appointments and consultations.
Front of House Team Member
Grand China Restaurant
Miami, FL
05.2022 - 05.2024
- Greeted guests and managed seating arrangements.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Operated cash registers accurately and efficiently processed payments from customers.
- Ensured compliance with health safety regulations in the restaurant setting.
- Restocked necessary items like condiments, napkins, cutlery.
- Performed opening and closing procedures at the end of shift.
- Took to-go phone orders from guests following outlined procedures.
Cashier
Dollar Tree
Miami, FL
08.2019 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2021
Skills
- Money Handling
- Training and Mentoring
- Payment Processing
- ID Verification
- Cash Register Operation
- Stocking and Replenishing
- Customer Service
- Bilingual
- Insurance verification
- Patient eligibility
- Patient scheduling
- Payment processing
- Front desk operations
- Appointment management
- Open dental software
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Coordinator
Altima Dental
12.2024 - Current
Front Desk Receptionist
Pediatric Dental Center
04.2024 - 12.2024
Front of House Team Member
Grand China Restaurant
05.2022 - 05.2024
Cashier
Dollar Tree
08.2019 - 06.2022
High School Diploma -
South Dade Senior High School