Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Ellerys Hernandez

Houston,TX

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

23
23
years of professional experience

Work History

Server

Thaicoon Restaurant & Pub
06.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Representative

Cubanacan Travel Agency
09.2000 - 02.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Bachelor of Arts - Humanities

Universidad Camilo Cienfuegos
Matanzas, Cuba
06.2000

Skills

  • Client Service
  • Sales Development
  • Client Account Management
  • Process Improvement
  • Network Development
  • Proposal Development
  • Product Demonstration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Thaicoon Restaurant & Pub
06.2022 - Current

Sales Representative

Cubanacan Travel Agency
09.2000 - 02.2022

Bachelor of Arts - Humanities

Universidad Camilo Cienfuegos
Ellerys Hernandez